Young & Gilling Residential
Cheltenham, GL50
2/5, 4 reviews
0% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction



Property Features

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“AVOID THIS LETTING AGENT!!!The office staff may be friendly, ......”

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Jun 22,2012
Minithumbdown
By: 'Wolverine'
Jun 22,2012
5 people found
this helpful
AVOID THIS LETTING AGENT!!!

The office staff may be friendly, but they're not particularly helpful.

If you have a maintenance issue don't expect it to be resolved any time soon! They use a bunch of cowboy builders who are unreliable and do terrible jobs of repairs. The builders rarely turn up when they say they will, Y&G do little to help. The builders do shoddy work, Y&G do little to help.

Y&G say "yes" to pretty much anything you ask for, then leave you sitting around waiting whilst they fail to keep you informed of progress or chase up contractors.

Inspections are incredibly relaxed, being little more than your landlord saying "does anything need fixing" when he walks in through the door and doesn't even check to see if the property is being maintained. Then whatever you tell him gets added to a list, which then gets "prioritised" or in other words left for another year until the landlord decides he can afford to do it.

They try to charge £50 to have a name removed from the tenancy agreement when someone leaves and neither the person staying nor the person leaving want that name left on the agreement. They then claim the landlord waived the fee, which really means they realised they were being ridiculous and couldn't really charge it.

They tried to tie me in for another 6 months after I made them aware I was looking to move, for rather serious personal reasons. They said there was no way I could move out until the 6 months was up and there was nothing they could do to help me. This was a lie, as the agreement stated I could cover the rent for the period or allow them to let it out again and just cover any losses i.e. rent for the period the property was empty. They failed to stay in touch, kept my deposit, and the person who was paying the rent for me to help me never paid the last 2 and a half months rent yet Y&G never contacted us again! Perhaps they found new tenants?! All I know is a few months down the line the property, and several others on their books that I had been interested in in the past, all went up for sale...a sign that their business is failing perhaps?
What agent could do to change your mind?
Use better more reliable and more professional contractors, act on maintenance issues more quickly, keep tenants informed of progress, and discuss with their landlords the issues raised by their tenants to make arrangements for works to be carried out rather than be fobbed off by the landlords' cries of "I can't afford to do this yet".
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Opening Hours
Address

Young & Gilling Residential
3 Crescent Terrace
Cheltenham
Gloucestershire
GL50 3PE
01242 521 129

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £0 £0
Lettings 100% 99% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 0 2 0 0 0 1 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

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“Avoid Young and Gilling, Once the Tennant is in it ......”

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Mar 01,2017
Minithumbdown
By: 'Richard'
Mar 01,2017
5 people found
this helpful
Avoid Young and Gilling, Once the Tennant is in it is extremely hard to get maintenance done despite repeated requests...
read full review
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“It is a shame this company need to use a ......”

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Aug 22,2015
Minithumbdown
By: 'Darren'
Aug 22,2015
7 people found
this helpful
It is a shame this company need to use a partner of the director of the business to get a good review. Says it all really.....
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“I have always known the name young and gilling and ......”

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Aug 18,2015
Minithumbdown
By: 'LD'
Aug 18,2015
2 people found
this helpful
I have always known the name young and gilling and assiciated it with an independant high quality company. I have a property which has been managed by this complany and I have to say the staff have been excellent.They are great to deal with ...
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Comment on agent fees
The fees were displayed in thier office, they were also explained to me. I beleive the fees are fair and appropriate to the work they carry out.
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“AVOID THIS LETTING AGENT!!!The office staff may be friendly, ......”

Share on :
Jun 22,2012
Minithumbdown
By: 'Wolverine'
Jun 22,2012
5 people found
this helpful
AVOID THIS LETTING AGENT!!! The office staff may be friendly, but they're not particularly helpful. If you have a maintenance issue don't expect it to be resolved any time soon! They use a bunch of cowboy builders who are unreliable and do terrible jobs of ...
read full review
What agent could do to change your mind?
Use better more reliable and more professional contractors, act on maintenance issues more quickly, keep tenants informed of progress, and discuss with their landlords the issues raised by their tenants to make arrangements for works to be carried out rather than be fobbed off by the landlords' cries of "I can't afford to do this yet".
Attached Filesnbsp;
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Young & Gilling Residential, Cheltenham GL50 3PE



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