Oct 08,2017
By: 'Peter Davis'
Oct 08,2017
3 people found
this helpful
Extremely unprofessional, and poor service. Avoid doing business with this establishment if at all possible.
Problems initially caused by this establishment were when they had informed one of our fellow-tenants that it was okay for them to move out part-way through the contract. Later it was revealed to me personally, by the landlady, that this should not have been the case. After visiting the establishment in person, I was concerned to find they did not seem to have my contact details on file. Later on, we AND the Landlady herself had approached this establishment, and asked them to help us to find a replacement tenant. To this the establishment said they would oblige, and then contacted me, asking for pictures of the room, via whatsapp, no less, and asking about preferences for our potential replacement flatmates. Needless to say, after saying they would help us, there was no evidence to show they were taking any action at all, and upon the end of the tenancy, after voicing some of my concerns, I was told that this was not part of their job - which is rather confusing considering I have an email from them, saying they would help find a new flatmate. Upon moving out, I voiced a number of other concerns that simply went unanswered (I stress that as yet, many of the concerns I have raised are *still* unanswered.), and then encountered a huge amount of problems in obtaining our deposit back on time.
Initially we were told that the uncontested amount of our deposit was released, and would be with us that afternoon. The deposit did not arrive, and we were then told that it was not released, and the landlady - who was conveniently unreachable at the time - was instead holding the deposit until we had produced final statements for all of the utility bills, and that any further dealings on this subject would be with the landlady - who as I mentioned earlier, had an unreachable phone, and was not responding to emails.
Eventually, after this establishment held onto my deposit long enough to not only jeopardize my ability to afford a new place to live, but to also jeopardize my place on my course at the Guildhall School of Music and Drama - where in the future of my career lies - by making me unable to afford my tuition fees, and also after some very animated discussions, was our deposit finally released - and that there was simply just some supposed hold up with the accounts team, which I suppose no-one in the establishment had thought to check for a very substantial amount of the month. I was later informed by the landlady herself, that the deposit released a while before this ordeal had reached its peak.
I still do not understand what we paid for in our initial estate-agent fees, and why they deem the amount we paid to have been just, right, or ethical, if this is the kind of professional service they provide. Rather shambolic.

I will add that the house was also incorrectly advertised.

I stress that one should only do business with this establishment if they have no other option, and that they should also carefully scrutinize every communication with this establishment. One star is too good of a rating.
Comment on agent fees
Expensive, not sure why.
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David Key

589 Green Lanes Haringey, London
Greater London
N8 0RL


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