Tunbridge Wells, TN1
4.7/5, 47 reviews
98% recommended
100% sales valuation accuracy
92% sales fee satisfaction
67% lettings valuation accuracy
78% lettings fee satisfaction



Property Features


“I found Matthew to be knowledgeable and very professional in ......”

Share on :
Jun 20,2012
Minithumbup
By: 'Oakfield'
Jun 20,2012
0 people found
this helpful
I found Matthew to be knowledgeable and very professional in his approach to me as a client. Always confident and helpful. He kept me up dated on a weekly basis as to the market and followed up on every viewing with feedback from the viewer.

He was excellent in negotiating a price between the purchaser and myself and at all times felt he was working in my best interests to gain the best possible price for my property. I would not hesitate to recommend him to others.
Was this helpful? Yes
By: The Oakfield Team
Jun 22, 2012
Dear Oakfield,

Thank you for your positive comments regarding our Matthew our branch manager at Oakfield Tunbridge Wells.

We will always strive to provide the highest possible level of service to all our customers. And it’s great to hear that on this occasion we succeeded in doing this.

All the team take great pride in ensuring all our customers have a smooth and stress free experience. And its fantastic to hear that you would recommend Oakfield and Matthew to others.

Your positive comments have been passed onto Matthew and all the team at Oakfield Tunbridge Wells.

Kind Regards

Hollie O’Shea
Oakfield Customer Relations

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Oakfield
15-17 Vale Road
Tunbridge Wells
Kent
TN1 1BS
01892 520079

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 92% £136,000 £850,000
Lettings 67% 78% £650 £1,700
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 1 17 0 10 0 8 0 3 0
Areas covered
  • Tunbridge Wells, Southborough, Tonbridge,
  • Crowborough, Paddock Wood, Lamberhurst,
  • Wadhurst, Ticehurst
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA ARMA DPS
Latest Properties

No Properties

Images & Videos

“As a first time buyer Justin and the team have ......”

Share on :
Sep 06,2016
Minithumbup
By: 'Jonnie'
Sep 06,2016
0 people found
this helpful
As a first time buyer Justin and the team have been fantastic. Really clear communication and very realistic about the process which has made a huge decision very easy. Really would recommend them and use them in the future...
read full review
Comment on agent fees
Na
Was this helpful? Yes

“Purchased a property through Oakfield in Tunbridge Wells, and was ......”

Share on :
Aug 12,2016
Minithumbup
By: 'scott'
Aug 12,2016
0 people found
this helpful
Purchased a property through Oakfield in Tunbridge Wells, and was very satisfied with the level of personal service and communication. Justin and Beata were absolutely on top of the conveyancing process, getting updates from my solicitor....
read full review
Was this helpful? Yes

“Had tried to sale the house through well known country ......”

Share on :
Jul 19,2016
Minithumbup
By: 'Matthew'
Jul 19,2016
0 people found
this helpful
Had tried to sale the house through well known country wide agent which was a complete disaster. Then decided to try Oakfileds with a new approach. Was initially worried because their fees were a lot cheaper than all the other agents but the service I ...
read full review
Comment on agent fees
Excellent ....better than any other agents.
Was this helpful? Yes

“Justin was a great help and nothing was ever to ......”

Share on :
Jul 08,2016
Minithumbup
By: 'Wendy'
Jul 08,2016
0 people found
this helpful
Justin was a great help and nothing was ever to much trouble. I would recommend oakfield to anyone. Great team and a great job...
read full review
Was this helpful? Yes

“I am a property developer and have being buying and ......”

Share on :
Jul 06,2016
Minithumbup
By: 'Mr'
Jul 06,2016
0 people found
this helpful
I am a property developer and have being buying and selling properties for many years. I have always used a local estate agent to market and act on my behalf during the sales process. Like everyone selling their property I wanted to achieve the best ...
read full review
Comment on agent fees
good
Was this helpful? Yes

“We put our property on the market with Oakfields and ......”

Share on :
Jun 20,2016
Minithumbup
By: 'Molly'
Jun 20,2016
0 people found
this helpful
We put our property on the market with Oakfields and was sold to the first viewer. Throughout the sale Justin and his team made this as a stress free transaction as it possibly could be. Any issues that arose were dealt with swiftly and effectively ...
read full review
Comment on agent fees
Good.We sold our property on a fixed fee offer.
Was this helpful? Yes

“This has not been the easiest of purchases due to ......”

Share on :
Jun 20,2016
Minithumbup
By: 'Jill'
Jun 20,2016
0 people found
this helpful
This has not been the easiest of purchases due to Japanese knotweed. Justin and Beata have been so supportive. In particular Justin has kept all parties informed and calm....
read full review
Was this helpful? Yes

“We instructed Oakfield to sell our house in April 2016 on ......”

Share on :
May 03,2016
Minithumbup
By: 'twells'
May 03,2016
0 people found
this helpful
We instructed Oakfield to sell our house in April 2016 on a joint agency agreement. They arranged two viewings, one of which resulted in an offer. Justin and Beata were polite, helpful and professional at all times and replied promptly to all communications. I would be ...
read full review
Comment on agent fees
The fees charged by Oakfield were competitive and they were happy to match the price of our other agent.
Was this helpful? Yes

“Excellent support both in purchasing the property and rental. I ......”

Share on :
Mar 10,2016
Minithumbup
By: 'Emma'
Mar 10,2016
0 people found
this helpful
Excellent support both in purchasing the property and rental. I highly recommend the branch. I will be using them in the future....
read full review
Comment on agent fees
reasonable
Was this helpful? Yes

“As a tennant, this is the most professional and helpful ......”

Share on :
Mar 07,2016
Minithumbup
By: 'Dr'
Mar 07,2016
0 people found
this helpful
As a tennant, this is the most professional and helpful service you would like to have. A real customer care....
read full review
Was this helpful? Yes

“Simply awesome in supporting throughout the application process. Sincere thanks ......”

Share on :
Mar 04,2016
Minithumbup
By: 'Indra'
Mar 04,2016
0 people found
this helpful
Simply awesome in supporting throughout the application process. Sincere thanks to Justin and Beata for assisting me. Thank you for the support....
read full review
Comment on agent fees
Fairly good!
Was this helpful? Yes

“From the outset, Charlotte was efficient and displayed a...”

Share on :
Jun 26,2015
Minithumbup
By: 'W&P'
Jun 26,2015
0 people found
this helpful
From the outset, Charlotte was efficient and displayed a...
read full review
Comment on agent fees
Perfectly agreeable!
Was this helpful? Yes
By: Oakfield
Jun 26, 2015
View all comments (1)
Dear W&P, Thank you for leaving feedback of your dealings with Charlotte and Justin in our Tunbridge Wells branch. We will ensure your comments are rightfully passed on to them. Regards Oakfield Customer Relations ...

“This is my first venture into property and after having ......”

Share on :
Jun 25,2015
Minithumbup
By: 'Lee'
Jun 25,2015
1 people found
this helpful
This is my first venture into property and after having already spoken to competitor agents I was a tad worried that the process would be a nightmare but it was surprisingly easy, Charlotte was very diligent and helped me get to grips with the costs (...
read full review
Was this helpful? Yes
By: Oakfield
Jun 26, 2015
View all comments (1)
Dear Lee Roberts, Thank you for leaving feedback of your dealings with Charlotte in our Tunbridge Wells branch. We will ensure your comments are rightfully passed on to her. Regards Oakfield Customer Relations ...

“The whole team at Oakfields were fantastic from start to ......”

Share on :
Apr 30,2015
Minithumbup
By: 'Toby'
Apr 30,2015
0 people found
this helpful
The whole team at Oakfields were fantastic from start to finish. They were attentive at all times.......even returning phone calls whilst away from the office on annual leave. They photographed and listed the property within 24 hours of receiving instruction. Once sold they chased the ...
read full review
Was this helpful? Yes
By: Oakfield
May 01, 2015
View all comments (1)
Dear Toby Burton, Thank you for leaving feedback of your dealings with Justin and Charlotte in our Tunbridge Wells branch. We will ensure your comments are rightfully passed on to them. Regards Oakfield Customer Relations ...

“Justin was recommended to me by another satisfied customer and ......”

Share on :
Apr 01,2015
Minithumbup
By: 'Linda'
Apr 01,2015
0 people found
this helpful
Justin was recommended to me by another satisfied customer and I was very impressed by the speed in which he visited the property, took photographs and put the property on to the website. I do not live in the area and was selling the empty ...
read full review
Was this helpful? Yes
By: Oakfield
Apr 04, 2015
View all comments (1)
Dear Linda M, Thank you for leaving feedback of your dealings with Justin and Megan in our Tunbridge Wells branch. We will ensure your comments are rightfully passed on to them. Regards Oakfield Customer Relations ...

“I found Charlotte very helpful and thorough during the process ......”

Share on :
Feb 27,2015
Minithumbup
By: 'M'
Feb 27,2015
0 people found
this helpful
I found Charlotte very helpful and thorough during the process of letting the house. There were several problems along the way (not Oakfield's fault) and she was always available and worked hard to sort them out. The only reason I have given a good, rather ...
read full review
Comment on agent fees
As above, I thought they were too expensive. They amounted to about ‚£600 for a single person occupancy once all the additional ones were factored in.
Was this helpful? Yes

“When I first let my house I was advised not ......”

Share on :
Feb 22,2015
Minithumbup
By: 'Barty'
Feb 22,2015
0 people found
this helpful
When I first let my house I was advised not to have a management agreement with an estate agent as it is a waste of money. Contrary to that advice I did sign up Oakfield's management agreement. Thank god I did, there were some problems ...
read full review
Comment on agent fees
As priviously stated, worth every penny.
Was this helpful? Yes
By: Oakfield
Feb 23, 2015
View all comments (1)
Dear Barty Meredith-Hardy, Thank you for leaving feedback of your dealings with our Tunbridge Wells branch. We will ensure your comments are rightfully passed on. Regards Oakfield Customer Relations ...

“Justin was very accommodating from the start of the transaction, ......”

Share on :
Nov 21,2014
Minithumbup
By: 'natalie'
Nov 21,2014
0 people found
this helpful
Justin was very accommodating from the start of the transaction, fitting us in for an appointment to view and market the property on very short notice and generating a great deal of immediate interest. Justin guided me through the offers received and throughout the transaction. ...
read full review
Was this helpful? Yes
By: Oakfield
Nov 21, 2014
View all comments (1)
Dear Natalie, Thank you for leaving feedback of your dealings with Justin in our Tunbridge Wells branch. We will ensure your comments are rightfully passed on to him. Regards Oakfield Customer Relations ...

“Brilliant team of Oakfield. Justin was polite, friendly & accommodating. Right ......”

Share on :
Nov 17,2014
Minithumbup
By: 'Pravesh'
Nov 17,2014
0 people found
this helpful
Brilliant team of Oakfield. Justin was polite, friendly & accommodating. Right from property viewing to key collection, all the things were very well taken care of. Charlotte & Justin were prompt in their response & very professional. The best part was the Docu sign. Signed the document online ...
read full review
Was this helpful? Yes
By: Oakfield
Nov 17, 2014
View all comments (1)
Dear Pravesh, Thank you for leaving feedback of your dealings with Justin and Charlotte in our Tunbridge Wells branch. We will ensure your comments are rightfully passed on to them. Regards Oakfield Customer Relations ...

“As a buyer I found that Justin was always very ......”

Share on :
Nov 14,2014
Minithumbup
By: 'Pam'
Nov 14,2014
0 people found
this helpful
As a buyer I found that Justin was always very helpful, kept me informed of progress and notified me of delays. The little things that he didn't need to do, like emailing me the final meter readings, were very much appreciated....
read full review
Was this helpful? Yes
By: Oakfield
Nov 17, 2014
View all comments (1)
Dear Pam, Thank you for leaving feedback of your dealings with Justin in our Tunbridge Wells branch. We will ensure your comments are rightfully passed on to him. Regards Oakfield Customer Relations ...

“Having managed the block internally for 4 years (after 4 years mismanagement ......”

Share on :
Aug 01,2014
Minithumbup
By: 'David'
Aug 01,2014
0 people found
this helpful
Having managed the block internally for 4 years (after 4 years mismanagement by the previous agents), it was time to pass on the responsibility to a professional firm. The directors took the view that a local firm would be best and we looked at a number of ...
read full review
Was this helpful? Yes
By: Oakfield
Aug 11, 2014
View all comments (1)
Dear David H, Thank you for leaving feedback of your dealings with Emma in our Tunbridge Wells branch. We will ensure your comments are rightfully passed onto her. Regards Oakfield Customer Relations ...

“As a newcomer to the buy to let market I ......”

Share on :
Jul 14,2014
Minithumbup
By: 'Charles'
Jul 14,2014
0 people found
this helpful
As a newcomer to the buy to let market I relied heavily on Emma's advice from the tenant finding stage through to the first month's rent. She continues to make herself available for any queries or problems and is proactive rather than reactive in her ...
read full review
Comment on agent fees
Entirely normal and good value.
Was this helpful? Yes
By: Oakfield
Aug 11, 2014
View all comments (1)
Dear Charles Dobson, Thank you for leaving feedback of your dealings with Emma in our Tunbridge Wells branch. We will ensure your comments are rightfully passed onto her. Regards Oakfield Customer Relations ...

“I was really pleased with all aspects of my dealings ......”

Share on :
Jul 09,2014
Minithumbup
By: 'Elizabeth'
Jul 09,2014
0 people found
this helpful
I was really pleased with all aspects of my dealings with Oakfield and in particular Emma. Specifically: - I was pleased that they arranged a viewing at a time early enough to suit me - I thought the use of electronic documents was really helpful ...
read full review
Was this helpful? Yes
By: Oakfield
Jul 10, 2014
View all comments (1)
Dear Elizabeth Woodfield, Thank you for leaving feedback of your dealings with Emma in our Tunbridge Wells branch. We will ensure your comments are rightfully passed onto her. Regards Oakfield Customer Relations ...

“Emma was really great. friendly and happy, she helped me ......”

Share on :
Sep 11,2013
Minithumbup
By: 'Rupert'
Sep 11,2013
0 people found
this helpful
Emma was really great. friendly and happy, she helped me through from start to finish explaining what I needed to do, where I needed to sign etc etc. she was great at getting back to me swiftly on email which was important as we needed ...
read full review
Was this helpful? Yes
By: Oakfield
Sep 12, 2013
View all comments (1)
Dear Rupert, Thank you for leaving feedback of your dealings with Emma in our Tunbridge Wells branch. We will ensure your comments are rightfully passed onto her. Regards Oakfield Customer Relations ...

“Having moved a few times in the past and having ......”

Share on :
Sep 10,2013
Minithumbup
By: 'SG'
Sep 10,2013
0 people found
this helpful
Having moved a few times in the past and having received absolutely terrible service from more than one letting agent in Tunbridge Wells, Oakfield was a refreshing change! They were more than helpful from day one. They emailed me right back following my online enquiry ...
read full review
Was this helpful? Yes
By: Oakfield
Sep 11, 2013
View all comments (1)
Dear SG, Thank you for leaving feedback of your dealings with Emma in our Tunbridge Wells branch. We will ensure your comments are rightfully passed onto her. Regards Oakfield Customer Relations ...

“Neil Newstead at Oakfield has been fantastic in helping the ......”

Share on :
Sep 06,2013
Minithumbup
By: 'Kirsten'
Sep 06,2013
0 people found
this helpful
Neil Newstead at Oakfield has been fantastic in helping the residents of our block to form a RTM company. He has gone above and beyond the call of duty in dealing with our many questions and issues. With his help we have managed to extricate ...
read full review
Was this helpful? Yes
By: Oakfield
Sep 09, 2013
View all comments (1)
Dear Kirsten Butler, Thank you for leaving feedback of your dealings with Neil in our Tunbridge Wells branch. We will ensure your comments are rightfully passed onto him. Regards Oakfield Customer Relations ...

“Purchasing a property through Oakfield was a pleasant experience. We ......”

Share on :
Jul 15,2013
Minithumbup
By: 'Alison'
Jul 15,2013
0 people found
this helpful
Purchasing a property through Oakfield was a pleasant experience. We were able to view the house within 15 minutes of telephoning, and subsequent viewings were just as easy. We never felt rushed and were able to look around and measure up at our own pace. Our ...
read full review
Was this helpful? Yes
By: Oakfield
Jul 16, 2013
View all comments (1)
Dear Alison, Thank you for leaving feedback of your dealings with Justin in our Tunbridge Wells branch. We will ensure your comments are rightfully passed onto him. Regards Oakfield Customer Relations ...

“Emma has been a delight to deal with through the ......”

Share on :
Jul 09,2013
Minithumbup
By: 'Adam'
Jul 09,2013
0 people found
this helpful
Emma has been a delight to deal with through the process of renting our property, always quick to reply and dealt with myself and my partner with a friendly and professional manner. From past experience renting a property through a letting agent has not been ...
read full review
Was this helpful? Yes
By: Oakfield
Jul 12, 2013
View all comments (1)
Dear Adam E, Thank you for leaving feedback of your dealings with Emma in our Tunbridge Wells branch. We will ensure your comments are rightfully passed onto her. Regards Oakfield Customer Relations ...

“Emma was very helpful and answered any questions we had ......”

Share on :
Jul 07,2013
Minithumbup
By: 'Stefan'
Jul 07,2013
0 people found
this helpful
Emma was very helpful and answered any questions we had via email promptly. She is very polite and patient with first times tenants....
read full review
Was this helpful? Yes
By: Oakfield
Jul 08, 2013
View all comments (1)
Dear Stefan C, Thank you for leaving feedback of your dealings with Emma in our Tunbridge Wells branch. We will ensure your comments are rightfully passed onto her. Regards Oakfield Customer Relations ...

“Recently switched our Tunbridge Wells apartment block to Oakfield, Tunbridge ......”

Share on :
Jul 01,2013
Minithumbup
By: 'RTM'
Jul 01,2013
1 people found
this helpful
Recently switched our Tunbridge Wells apartment block to Oakfield, Tunbridge Wells, after a highly unsatisfactory experience with a national block manager. We found Oakfield to be intelligent, responsive, cost-effective and extremely pleasant. Their Tunbridge Wells office manager Emma Burt is a very professional and experienced ...
read full review
Was this helpful? Yes
By: Oakfield
Jul 04, 2013
View all comments (1)
Dear Sir, Thank you for taking the time to leave feedback of your dealings with Emma in our Tunbridge Wells branch. We are delighted you have been so happy with the service provided thus far and look forward to working with you over the years. Regards Oakfield Customer Relations ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints

Oakfield has a formal complaints procedure, which is explained below;

As an Oakfield customer you would expect a first class service from us, and we aim to provide it. We have high standards, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will
do everything we can to put it right.

We are also subject to the rules of The Property Ombudsman. In general terms this gives customers who are unable to resolve a complaint against us the right to have this reviewed by an independent person –
the Ombudsman.

We hope that our complaints procedure will resolve any complaint without the need for you to contact The
Property Ombudsman. Please note that the Ombudsman will not investigate your complaint before you have
completed our complaints procedure, and received a letter from us giving our final response.

This document shows the steps in our complaints procedure. At every stage we promise to listen and do
everything we can to resolve your problem, and to make sure you're happy with the way we do it.

Our Complaints Procedure

1. If you have a problem relating to Oakfield, please discuss this with one of our branch staff. Our aim is to deal
with your problem sympathetically, fairly and quickly.

2
. If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the Branch dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will, of course, depend on the nature of the complaint.

3. If the response by our Branch Manager does not resolve the matter to your satisfaction, you can ask the
Manager to refer the complaint to our Financial Director, alternatively you can write to her at the following
address:

Miss Samantha Hensher, Oakfield, Haig House, Station Road, Hastings, East Sussex, TN34 1NH

We request that all correspondence adheres to the details and that all complaints are put in a numerical order to help us respond to the complaints with a clear and concise structure.
A letter of acknowledgement will be sent to you within 3 working days. It will also set out our understanding of
your complaint, and state when we will be able to reply in greater detail.
You may also be asked for additional information if this is required to assist resolving the matter.
A formal written outcome of this investigation will be sent to you within 15 working days.

4. If your problem has still not been resolved by the Director, please write to her again. Your letter should state
why you are still dissatisfied and what further action you wish Oakfield to take to fully resolve yourcomplaint.
The Financial Director will then give a final response by letter within 7 working days. This will beaccompanied
by The Property Ombudsman Consumer Guide.

5. If you are still not satisfied with the steps taken by Oakfield, you can write to:
The Property Ombudsman Ltd, 4 Bridge Street, Salisbury, Wiltshire, SP1 2LX
(Telephone: (01722) 333306 or e-mail: [email protected]).

6. The Property Ombudsman will consider your complaint, taking in to account any points made by you and
Oakfield. The Ombudsman may, however, refuse to investigate a complaint where your issue refers to something
that happened more than 12 months before you complained in writing to the Member Agency, or you referred
your complaint to the Ombudsman more than six months after you received the Member Agency’s final offer of
settlement or answer.

7. The Ombudsman’s Office may try to settle the dispute by agreement between you and Oakfield. If this is
unsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what he
believesto be fair in all the circumstances.

8. The Ombudsman will send his decision to you and Oakfield. You can accept or reject his decision. If you reject
the Ombudsman's decision, it will lapse and you are free to do as you wish. If you wish to take legal action, you
can do so. Your legal rights will not have been affected by the Ombudsman's decision.
Last updated at 11:33 AM 01/03/2016 by allAgents

Awards won by Oakfield, Tunbridge Wells TN1 1BS



Get in touch with

Oakfield

Branch - Tunbridge Wells, TN1