I\'ve lived in Salford Quays for the past 5 years, I\'ve had to deal with these idiots for 3 years. What can i say, my boiler broke last Jan and i had no hot water or heating for a month. My microwave oven broke so couldn\'t cook with the oven, just the hob. This is all in last winter. Took them over a month to sort the boiler, and 3 months to replace the oven. I\'ve never missed a rent payment or ever paid late. These morons are incompetent as letting agents or as a management company. I had to go to the CAB for legal advice and to claim compensation back for not having any hot water or heating. They paid me one weeks rent back as a good gesture! Really hate them with a passion!
There is a reason why they don\'t have a letter box slot in the front door of their office, tenants and landlords they have upset keep putting things through. I\'ve been tempted several times, and wished i have now! Too late, they\'ve got rid of the letter slot!
I advise all who are considering using them to shop around and ask other tenants who is best. Key Properties is one of the worst letting companies i have every used. I\'m hopping to move this year so i don\'t have to deal with them ever again, and when i leave they will be sent a nasty letter.
What agent could do to change your mind?
Professional customer service, competence and helpfulness would be great as well.
Nothing can help them, they should be shut down!