100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
86% lettings fee satisfaction
...left to get your reviews in for the
2020
Estate & Letting Agent Awards
“Friendly, patient, helpful, informative, responsive and realistic. Qualities that you ......”
Sep 27,2017
Sep 27,2017
0
people found
this helpful
this helpful
Friendly, patient, helpful, informative, responsive and realistic. Qualities that you wouldn't typically associate with an estate agent, but happy to report that in my experiences with Stephen James they demonstrated all of the above.
Highly recommended.
Highly recommended.
Comment on agent fees
Very competitive
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Latest Reviews
13th Nov 2018
reviewed by 'Anthony & Erica'
19th Feb 2018
reviewed by 'Chris H'
20th Jan 2017
reviewed by 'Irene'
17th Jan 2017
reviewed by 'Joni Lewis'
Opening Hours
Address
Stephen James
Unit P6 Bow Wharf, 221 Grove Road
Bow,London
Greater London
E35SN
020 8821 2888
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £300,000 | £395,000 |
| Lettings | 100% | 86% | £1,250 | £1,650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 5 | 0 | 0 | 1 | 8 | 0 | 4 | 0 | 1 | 0 |
Areas covered
- E3
- E3
- E15
- E20
- E14
- E8
- E9
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rankings
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Overall
Latest Properties
No Properties
Nov 13,2018
Nov 13,2018
0
people found
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Steve is very reliable, knowledgeable and was always available when we needed him.
He sold our flat under some difficult circumstances, including a down-turn in the market. He kept our buyer happy and reassured throughout.
We are very happy and we'd recommend Stephen James and ...
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Comment on agent fees
Fees are very reasonable.
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Nov 14, 2018
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Hi Anthony & Erika,
We are delighted you were happy with our service, and hope you have now settled into your new home. ...
Feb 19,2018
Feb 19,2018
0
people found
this helpful
this helpful
I used Steve Barton of Stephen James to dispose of a property in Bow E3.
Steve actually started his interaction a year earlier providing letting advice (but not a letting) and we felt he was the right person to help us dispose of this property.
...
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Comment on agent fees
The felt the fees paid were fair and reflective of the market for a sale transaction.
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“Friendly, patient, helpful, informative, responsive and realistic. Qualities that you ......”
Sep 27,2017
Sep 27,2017
0
people found
this helpful
this helpful
Friendly, patient, helpful, informative, responsive and realistic. Qualities that you wouldn't typically associate with an estate agent, but happy to report that in my experiences with Stephen James they demonstrated all of the above.
Highly recommended....
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Comment on agent fees
Very competitive
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Jan 30,2017
Jan 30,2017
0
people found
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Professional service at very reasonable rates and our experience using this agent couldn't have been better. We needed to do some work of the property before renting it out again (previous tenants had been there 8 years) and Steve was helpful in providing contacts for local ...
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Comment on agent fees
Competitive rates
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Jan 20,2017
Jan 20,2017
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people found
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Found Steve and his partner very helpful and understanding as the flat we were selling was our late daughters so we were under a lot of stress at the time.
They did exactly what they said the flat was sold within a week and completed ...
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Comment on agent fees
Fees were good compared with some that we looked at.
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Jan 17,2017
Jan 17,2017
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James and Steve were wonderfully helpful in helping us find our first home. They supported us throughout what can be a very stressful process. It felt like a smooth, well managed process and we moved in much quicker than expected! We would certianly recommend them ...
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Sep 06,2016
Sep 06,2016
0
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WORST COMPANY EVER! Lied that my deposit is secure, but when I wanted to retrieve they said that all the money is in landlords hands and they have nothing to do with it. Every time they were washing their hands off the problems. Took my ...
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Comment on agent fees
absolutely not reasonable fees
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Sep 06, 2016
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(1)
I am sorry to hear you think you have been provided with a poor service from our Company and I am personally disappointed that you did not at any stage requested a meeting with me discuss this matter in person. As you know we provided your Landlord with a let only service and therefore have been unable to deal with any issues relating to your Tenancy. We did however, pass on your comments to the Landlord promptly. I do not think it appropriate that I publish specific information about your Tenan ...
Mar 23,2016
Mar 23,2016
0
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James was polite and responded quickly whenever I had a query. He was also helpful in chasing the vendor and their Solicitor....
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Jan 18,2016
Jan 18,2016
1
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Stephen James acted on finding me a tenant straight away, they were professional & efficient & very organised & informative. They gave prompt feedback on viewings & the photo's taken for the catalogue were excellent. The also supplied & very detailed & professional inventory.
I would certainly use this company again & ...
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Comment on agent fees
well worth the fee paid!
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Jan 15,2016
Jan 15,2016
0
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I would highly recommend using Stephen James Estates. From the very first viewing, to the last piece of communication, all I can say is that the business and transaction was exemplary. Steve Barton was our main point of contact and handled the process brilliantly.
They ...
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Comment on agent fees
Fees were reasonable, comparative with the market.
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Sep 22,2015
Sep 22,2015
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Service from Stephen James was excellent throughout. I was very satisfied with the initial valuation and advice, extending beyond the sale of the property. Once the property was listed, Stephen James were very active in organising and carrying out viewings and also chasing feedback from ...
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Comment on agent fees
Fees were very reasonable compared to competing estate agents in the area. One of the cheaper fees I was quoted, but with no compromise to the service.
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Sep 15,2015
Sep 15,2015
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I bought a property marketed by Stephen James. Through out I found Steve Barton and Scott Bird highly professional in their approach, acting very promptly to ensure the sale went through as quickly as possible. Steve in particular was very helpful in keeping the vendor ...
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Sep 14,2015
Sep 14,2015
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The agents at Stephen James, have from the beginning, been extremely well organized, communicative and pro-active in their dealings with us. They are not the first estate agents we have used to let our flat and the difference between them and our last agent is ...
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Sep 13,2015
Sep 13,2015
0
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We chose this estate agent because he was local. As it turned out he was absolutely brilliant at getting our flat rented. It's been hassle free and I'd happily recommend this estate agent to anyone.
I'm sure we willbe using them when we come to ...
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Sep 09,2015
Sep 09,2015
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We used Stephen James to find tenants for our flat and they also now manage the property. Communication has always been very easy and they get things sorted efficiently, as well as being really reasonably priced. I'll carry on using them as I feel the ...
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Sep 09,2015
Sep 09,2015
0
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This was my first experience of letting and I called into several local Estate Agents for advice. I chose Stephen James because they were a local business, with a small team and I was impressed by their knowledge, experience and their honest and friendly approach. ...
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Comment on agent fees
Competitive
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Aug 24,2015
Aug 24,2015
0
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After initially having my property on the market for a few months I decided to change estate agents and approached 'Stephen James' estate agents and spoke to Steve Barton. We talked at length about the price of the property and how he intended to market ...
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Aug 06,2015
Aug 06,2015
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Steve and Scott did a fantastic job marketing my property eventually selling it at a good price. They were proactive and highly responsive. They kept me informed of how viewings were going and were completely on the ball at every stage. This continued right through ...
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Sep 14,2014
Sep 14,2014
0
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Just completed on my first purchase through Stephen James (bow office). They were a credit to their industry and certainly changed my somewhat low opinion of estate agents. Steve, Scott - thank you very much for all your hard work and transparency. I would definitely ...
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Steve
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
In-House complaints leaflet
1. Stephen James (Residential Estate Agent) Ltd TA Stephen James is a Member
of The Property Ombudsman aims to provide the highest standards of service
to all our customers. To ensure that your interests are safeguarded, a
complaints procedure has been introduced.
This provides for the matter to be dealt with internally by Mr Steve Barton
and in the event that we are not able to deal with the issue to our mutual
satisfaction, by reference to The Property Ombudsman.
2. If you believe you have a complaint, please write in the first instance to the
Director at the address as below:
James Metcalf, Stephen James, 493 Norwood Road, West Norwood, London,
SE27 9DJ.
3. Your complaint will be acknowledged within 24 hours but no longer than
3 working days, investigated thoroughly in accordance with established inhouse
procedures and a formal reply will be sent to you within 15 working
days of receipt of your complaint.
4. In the event that the final review as detailed above still fails to satisfy your
complaint, then you are at liberty to have the matter referred to the
The Property Ombudsman. We will submit our file to the Ombudsman on
request. You are also entitled to have your complaint referred to the
Ombudsman should we fail to deal with matters promptly or do not comply
with our in-house complaints procedure within 8 weeks from the
date we receive your written notification.
Last updated at 10:20 AM 14/11/2018 by Steve Barton
1. Stephen James (Residential Estate Agent) Ltd TA Stephen James is a Member
of The Property Ombudsman aims to provide the highest standards of service
to all our customers. To ensure that your interests are safeguarded, a
complaints procedure has been introduced.
This provides for the matter to be dealt with internally by Mr Steve Barton
and in the event that we are not able to deal with the issue to our mutual
satisfaction, by reference to The Property Ombudsman.
2. If you believe you have a complaint, please write in the first instance to the
Director at the address as below:
James Metcalf, Stephen James, 493 Norwood Road, West Norwood, London,
SE27 9DJ.
3. Your complaint will be acknowledged within 24 hours but no longer than
3 working days, investigated thoroughly in accordance with established inhouse
procedures and a formal reply will be sent to you within 15 working
days of receipt of your complaint.
4. In the event that the final review as detailed above still fails to satisfy your
complaint, then you are at liberty to have the matter referred to the
The Property Ombudsman. We will submit our file to the Ombudsman on
request. You are also entitled to have your complaint referred to the
Ombudsman should we fail to deal with matters promptly or do not comply
with our in-house complaints procedure within 8 weeks from the
date we receive your written notification.
