All i can say is use Townends Guildford at your own risk. I am now taking them to court and have been put under so much stress by them. The sales team Lucy and Jack are great but that is where it stops. They can not get contracts right, they lie about fees, they promise the earth and deliver nothing and there has been many a time i have put down the phone to them in tears. I am a new land lord and they have treated me with nothing but lies and take money from my rent monthly for no reason, the refund it and then do it all again. I have not yet had the right money. they provide companies to come in your house and cause damage - like the cleaners and lie about their costs. I can go on all day but it is up to you but if you want to be lied to a stolen from then Townends are your guys.