Leaders
Guildford, GU1
3.9/5, 20 reviews
80% recommended
0% lettings valuation accuracy
0% lettings fee satisfaction

“"Leaders, Guildford". I am absolutely appalled with the customer care / ......”

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Sep 25,2017
Minithumbdown
By: 'past tenant'
Sep 25,2017
8 people found
this helpful
"Leaders, Guildford". I am absolutely appalled with the customer care / service that this company fails to provide. The staff are extremely rude at the Guildford branch and i would not recommend them to anyone. Constant problems from the very day we moved in with it being in a disgustedly dirty state (mould and faeces) - we were told to leave it in the state that we left it, but we are not animals. When we did move out, due to the landlord wanting to move back in, we were of course slapped with cleaning fees (Liars!) not to forget a £30 reference fee per tenant!

Then after nearly 2 years being told the landlord wanted to move back in, Leaders did not assist us in anyway to find an new property they were very unhelpful and impolite under our unfortunate circumstances.
Comment on agent fees
VERY BAD - Ridiculous that you charged a £30 fee for each tenant for a reference when the landlord wanted to move back in. it was not our choice to leave and you didn't give us any other option than to go with another agent as our experience with your branch has been agonising and when we requested to view your properties no one responded or called to arrange. To argue that we need to pay for a cleaning fee off our deposit when the house was discracefuly left to us when we moved in. With faeces in the toilet and mould in the kitchen - electrical wires hanging in the bedroom not to forget the ceiling light fittings that had burnt and disintegrated !!
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Opening Hours
Address

Leaders
229 High Street
Guildford
Surrey
GU1 3BJ
01483 455 990

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 0% £1,395 £1,395
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
13 0 3 2 0 0 0 0 0 2
Areas covered
  • GU1
    GU2
    GU3
    GU4
    GU5
    GU6
    GU7
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA
Latest Properties

“APPALLING STAFF...”

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Nov 06,2018
Minithumbdown
By: 'Customer'
Nov 06,2018
8 people found
this helpful
Awful and rude staff who don't follow polices and repeatedly let themselves into your home with no warning or permission! In addition to moving personal belongings around.. I would never recommend Leaders in Guildford, absolutely ** disgusting service....
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Comment on agent fees
Fine
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“Do not go for this agency...”

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Jun 08,2018
Minithumbdown
By: 'Den'
Jun 08,2018
4 people found
this helpful
They will ask for many fees, loads of money and you will either loose it or not get what you want ! Look how many bad ratings they have already ! And they dont refund every single penny!!...
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Comment on agent fees
Expensive and non refundable
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“"Leaders, Guildford". I am absolutely appalled with the customer care / ......”

Share on :
Sep 25,2017
Minithumbdown
By: 'past tenant'
Sep 25,2017
8 people found
this helpful
"Leaders, Guildford". I am absolutely appalled with the customer care / service that this company fails to provide. The staff are extremely rude at the Guildford branch and i would not recommend them to anyone. Constant problems from the very day we moved in with it ...
read full review
Comment on agent fees
VERY BAD - Ridiculous that you charged a £30 fee for each tenant for a reference when the landlord wanted to move back in. it was not our choice to leave and you didn't give us any other option than to go with another agent as our experience with your branch has been agonising and when we requested to view your properties no one responded or called to arrange. To argue that we need to pay for a cleaning fee off our deposit when the house was discracefuly left to us when we moved in. With faeces in the toilet and mould in the kitchen - electrical wires hanging in the bedroom not to forget the ceiling light fittings that had burnt and disintegrated !!
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“We rented an unfurnished house and they just did their ......”

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Jun 07,2016
Minithumbup
By: 'Arlene'
Jun 07,2016
7 people found
this helpful
We rented an unfurnished house and they just did their inventory on the day of our move in date. They told us that the house was professionally cleaned but did not pass according to their standard. I argued that they should have done this a ...
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Comment on agent fees
BAD
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“I lost my time with them,rude and unfriendly agent.......”

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May 19,2016
Minithumbdown
By: 'Michela'
May 19,2016
9 people found
this helpful
I lost my time with them,rude and unfriendly agent. Moreover she has discredited my job to falsely...I am very disappointed and never more I will turn to this agency....
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Comment on agent fees
Bad
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“Agent provided advice towards the letting of the property. Based ......”

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May 21,2014
Minithumbup
By: 'Francisco'
May 21,2014
0 people found
this helpful
Agent provided advice towards the letting of the property. Based on his good advice, the property was let within 3 days after instructions to proceed were given. Agent was very responsive to all my requests either of a contractual nature, exchange of documentation, provision of advice ...
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“Adeel, Judy and Kirsten have always been very helpful and ......”

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May 16,2014
Minithumbup
By: 'Joseph Pisani'
May 16,2014
0 people found
this helpful
Adeel, Judy and Kirsten have always been very helpful and responsive. They are well organised and professional. Good communication and always keep us updated....
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“I have let my property through leaders for over 6 years ......”

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May 15,2014
Minithumbup
By: 'Richard Leggett'
May 15,2014
0 people found
this helpful
I have let my property through leaders for over 6 years now and can thoroughly recommend them. One of my tenants was very messy and left the property in a very bad way, however it could have been a lot worse without Leaders intervention and action. ...
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“Amazing service and promt responses to any and all queries ......”

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Dec 09,2013
Minithumbup
By: 'Chris Wrigley'
Dec 09,2013
0 people found
this helpful
Amazing service and promt responses to any and all queries raised. I would stongly recommend utilisng Leaders as a rental agent....
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“James Krogol was very helpful in giving advice, in offering ......”

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Aug 16,2013
Minithumbup
By: 'Landlord19'
Aug 16,2013
1 people found
this helpful
James Krogol was very helpful in giving advice, in offering me a competitive commission rate, and in finding a tenant. Judy Armitage has been helpful and responsive in terms of providing management service, as I have opted for full management. I have only had my ...
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“I transferred the job of finding a tenant to leaders ......”

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Jun 10,2013
Minithumbup
By: 'Dr HL Michael'
Jun 10,2013
1 people found
this helpful
I transferred the job of finding a tenant to leaders after unsuccessfully using another agent for 6 weeks. Leaders found a suitable tenant within 4 days. Communications with me were good throughout the tenant vetting process....
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“Since appointing Leaders Guildford to let and collect rent from ......”

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Apr 04,2013
Minithumbup
By: 'Hampton Hill Ltd'
Apr 04,2013
2 people found
this helpful
Since appointing Leaders Guildford to let and collect rent from our properties, we have enjoyed prompt and efficient service. The administration staff are doing a great job and the letting department has been particularly efficient attending to re-lets and often with a proposal to increase ...
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“I found leaders extremely helpful when it came to letting ......”

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Feb 19,2013
Minithumbup
By: 'Jeff smith'
Feb 19,2013
2 people found
this helpful
I found leaders extremely helpful when it came to letting my flat recently. They kept me regularly up to date with viewings and managed to secure me an excellent tenant within ten days or so of my property going on the market. I was very ...
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“I have let my flats through Leaders for several years ......”

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Feb 15,2013
Minithumbup
By: 'jk'
Feb 15,2013
3 people found
this helpful
I have let my flats through Leaders for several years and have found them to be friendly, helpful and efficent both in finding prospective tenants and dealing with issues relating to the tenancy. I would certainly recommend them....
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“Leaders have always been efficient in both finding me tenants & ......”

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Jan 30,2013
Minithumbup
By: 'Jake K'
Jan 30,2013
3 people found
this helpful
Leaders have always been efficient in both finding me tenants & managing my property. I have always received an excellent service & find they do a great job of keeping me up to date with new legislation & changes. Whenever I've been into the office everybody is always ...
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“Having just rented a property through the Guildford office, I ......”

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Jan 29,2013
Minithumbup
By: 'Dan Snow'
Jan 29,2013
3 people found
this helpful
Having just rented a property through the Guildford office, I was very impressed with the administrator at the office Michelle who kept me updated every couple of days on how my references etc was going. A very valuable asset and far better than dealing with ...
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“After having my property on the Market with another agent ......”

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Jan 28,2013
Minithumbup
By: 'Local landlord'
Jan 28,2013
4 people found
this helpful
After having my property on the Market with another agent for a couple of months, I decided to give leaders a go. Wthin 48 hours they had found me a tenant who moves in next week. Very impressive!...
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“I registered looking to rent a property just before christmas ......”

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Jan 26,2013
Minithumbup
By: 'HIGGO'
Jan 26,2013
6 people found
this helpful
I registered looking to rent a property just before christmas and have been really impressed on how they keep you updated each time a property becomes available by either email or text. I also really like the cars that they take you out on viewings ...
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“Leaders have always been efficient in both finding me tenants & ......”

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Jan 23,2013
Minithumbup
By: 'Jake K'
Jan 23,2013
10 people found
this helpful
Leaders have always been efficient in both finding me tenants & managing my property. I have always received an excellent service & find they do a great job of keeping me up to date with new legislation & changes. Whenever I've been into the office everybody is always ...
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“Great service from this Leaders branch. I have been using ......”

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Jan 23,2013
Minithumbup
By: 'Neal Hove'
Jan 23,2013
11 people found
this helpful
Great service from this Leaders branch. I have been using them for about 5 years and have always found them to be very helpful and knowledgeable. As such i have no hesitation in recommending them....
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Awards won by Leaders, Guildford GU1 3BJ


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