My property was rented out through Leaders and Oak Lets (who Leaders later took over) over a long period (0ver 10 years) while I was working abroad. Leaders have a very generous view of what they consider \'satisfactory\' levels of tenant care and cleanliness. The filth in all corners of the house was at a level that would have caused immediate intervention and action from more caring, hands-on letting agents (I have had positive experiences elsewhere, where much higher standards are enforced). I wish I could say that Leaders and their predecessors were just preoccupied with rent collection - but even in this area there were frequent long delays in payments being made. Of course they always took their commission first.
When Leaders took over from Oak Lets in 2010 I believe, they came along with an opaque accounting systems. I have written detailed company reports for years but their statements were lacking in explanations as to what the payments (in drips and drabs) referred to, despite requests for clarity.
In sum, I would strongly recommend that would-be landlords give them a wide birth. I have detailed photographs of the condition of my property after Leaders managed it. I would post them if it were possible on this website.
Individual staff at the agency are personable but the organisation is dysfunctional.