Jun 17,2012
By: 'poorservice'
Jun 17,2012
6 people found
this helpful
I was traveling from home ( 2 hours from guildford) for some viewings with townends. I booked this viewing 1 week ago . 3 minutes before the appointment time - I was told that they could not show me any of the 3 properties which I have booked in to view. This is really ridiculous and very unprofessional . This says a lot about how this company deals with matters.
What agent could do to change your mind?
You guys should take more responsibility when setting up appointments- you\'re dealing with customers not just contracts.Put yourselves into the customer\'s shoes!
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By: Townends
Jun 18, 2012
I am disappointed to hear the comment you have written on this site and would like to investigate this situation fully, so that we can resolve your concern. To be able to do this effectively, I will require additional information, therefore please can you contact me personally by email lmcneal@townends.co.uk or by phone on 01932 736577.

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