I used elite lettings when renting a property with a group of other students, from start to finish it was an utter mess. The estate agents were managing our property but failed to have any idea what was going on.
After delaying our move in date for three weeks (and blaming us as the reason claiming we had returned forms incorrectly etc) we were finally able to move in and discovered that the previous tenants had only just moved out. The house was a complete mess with huge amounts of the old tenants belongings left for us to dispose of. The estate agents also surprised us by informing us on the day of our move in that we had to each pay £250 that day. We hadn\'t been told of this fee previously, and as you can imagine, for 6 students (and many other people) that is a difficult amount of money to come up with without warning!!!
The roof began to leak about three months before we were due to leave, so we informed them of this (as per our tenancy agreement) however nothing was done. The piping in the downstairs bathroom became blocked making one of the bathrooms unusable. We informed the estate agents of this and again, nothing was done.
Our 11 month contract has come to an end, and 2 days before this we were contacted saying that we would still owe rent to the end of the month, despite having moved in mid month and agreeing on an 11 month contract. They have refused to talk and have shifted the blame to the landlord despite the fact that they manage the property and had informed us recently that our agreed move out date was mid-june.
Many staff members were rude, patronizing and treated us like fools, consistently trying to take us for a ride and fob off our queries and complaints.
Throughout the 11 months I rented with them they failed to act professionally or helpfully on any occasion. DO NOT RENT WITH THEM UNDER ANY CIRCUMSTANCES. I couldn\'t wait to change estate agents.