Unfortunately I have been very disappointed with the Southampton branch of Northwood. I rented from Northwood for a year and during this period they were late passing on bills, it took months to get any repairs completed. Even when a light fitting fell on my partner it took nearly two weeks to get it repaired. Then they were letting people into our home without even a phone call to ask if this was ok. When we decided to leave the property they with held our deposit over there signed agreement and there was no deposit deductions. All together we found them very unhelpful, uncaring and sometimes even rude.