“If you are a landlord with just a single property ......”
1 Star Review
Sep 19,2017
By:
'Pushy'
Sep 19,2017
Branch: London, 34 Horselydown Lane, Courage Yard
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: SE16
Branch: London, 34 Horselydown Lane, Courage Yard
Lettings (as a Landlord)
Postcode: SE16
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If you are a landlord with just a single property DO NOT USE this agency. Their are far more better smaller and more professional agents nearby. This agency caused a lot of problems with the tenant by sending demand letter for rent not paid which had in fact been paid. This created a difficult relationship between me and the tenant. Secondly, they do not communicate well between departments. Their billing system is a mess. They have been incompetent up to the last minute making mistakes and sending the wrong refunds. They deduct fees from a refund from the deposit due damages to the flat. I believe that this is not legal and contravenes the DPS rules. They will not take responsibility for their mistakes and instead try to appear bigger and more powerful than their clients. I have since had a much better experience with a smaller agency.
Comment on agent fees
Rent collection, don't do it. Collect yourself because they withhold fees from it. It's also 5%..for doing little and this just allows them free access to the rent paid to deduct fees when the contract renews. I did not feel at all in control, even though I was managing my flat.
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We apologies for the poor experience you received with us, please email in to [email protected] so we can look into your experience.
Thank you,
Regards
Ross