“I had a very bad experience with one of the ......”
1 Star Review
Sep 15,2017
By:
'N'
Sep 15,2017
Branch: London, 2 Athenaeum Road
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: SW1V
Branch: London, 2 Athenaeum Road
Lettings (Prospective customer)
Postcode: SW1V
5
people found
this helpful
I had a very bad experience with one of the agents working for Lettings of London. I saw one of their ads on an website and I called the agency to inquire about the property advertised. The lady dealing with this specific flat (Emma) was not in the office at the moment, but a gentleman picked up her phone and spoke to me. He told me the property was not on the market yet due to some undergoing repairs, which I understood perfectly, but I asked him very politely for more details about the flat and about the terms and conditions of the agency and also I tried to find out how I could book a viewing when this flat becomes available (in about one week time). The gentleman on the phone was incredibly rude and aggressive, kept asking me for my email address constantly so that he could show me other properties he was managing and did not answer any of my questions. I was very shocked when he even shouted at me and hung up on me as I did not seem interested in any other flats and I just wanted to find out a bit more about the specific ad that seemed interesting to me. This was the worst customer service I've experienced in years and I really do not encourage anyone to use this company. Their website looks great, the flats they are managing are very nice, but I would never get involved with someone who treats me this poorly even before we start building a professional relationship. I understand estate agents work on commission and this gentleman was most likely trying to persuade me to go for one of the properties he was managing, but his incredibly rude and aggressive way of treating me was the worst possible way of doing this.
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