After careful consideration and having several agents visit my property I chose Victor Michael as I thought they had several branches and are registered with ALRA so thought they would perform well and be trustworthy.
WHAT A JOKE.
They put unreferenced tenants into my 3 bedroom property not only were they unreferenced but on visiting my property which I had to do myself because I hadn't been receiving rent from the agency for months and every time I called to enquire why I was met with either staff that couldn't understand plain English or simply pushed me from pillar to post, kept me hanging on the line for 15 minutes at a time, gave fantastical excuses and stories, said they would have someone call me back ¢â‚¬â€œ which never happened or simply hung up on me.
This went on for several months. I only instructed them as I thought they would look after and manage my property while I was abroad.
Needless to say after months of what can only be called bullshit and bad service I had to go to the expense of taking time off work, getting on a plane, return to England and visit the property myself. When I got there I found 3 families living there, a total of 12 people living in my property. The property which, by the way, had been completely refurbished prior to them entering the property. The property was completely trashed, holes in the walls, brand new carpets burnt with cigarettes and iron burns, radiators hanging off the walls, a brand new kitchen with doors and fascias broken, hanging off or handles missing, lino torn, a dent in a brand new fridge/freezer, the cooker looked like it had an inch of filth all over it, the electric meter had been tampered with and by passed therefore the tenants were stealing electric.
The brand new bathroom suite had a cracked sink, bath panel missing, tiles missing from the walls, the bath was thick with dirt, toilet seat missing and excrement up the pan.
This company have not only cost me several thousands of pounds in unpaid rent, further legal cost's in getting the tenants out, but caused £17,000 worth of damage to the property
I have tried to call to speak to the director Mr Victor Khatri on numerous occasions, after eventually getting the tenants out, only to be told he's out of the office, too busy, will get back to me, is abroad, in a meeting or a range of other nonsense. On one of the occasions I called the head office at Stratford, Mr Khatri actually answered the phone himself. I thought great I'll finally get to the bottom of this. He said he was fully aware of the situation and it happens sometimes. When I put the list of failings and catalogue of errors to him that his company was responsible for he became very angry, abusive, threatening and he told me to just fuck off.
NEVER USE VICTOR MICHAEL'S.