From the outset, James was polite, professional, and informative. He reconfirmed appointments, and supplied infomation when asked and kept us appprised of progress during the tenancy application. At the point of signing our tenancy agreement, everything was explained clearly and concisely, and the relevant documentation was sent through in an exceptionally timely manner. It may not sound very much, but to us it made a difference, it made the whole process relatively painless. To put it mildly - we were quietly impressed.