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Jun 13,2012
By: 'Marc'
Jun 13,2012
0 people found
this helpful
Even that our main complain is for the Landlord, which I will do later, we found very poor and low quality service from this agency. They never took any kind of responsiblity about our complaints to fix things at home. This agency is completly sided to the landlord benefit and not looking for the needs of tenants. They charged money to renew contract after a year, what many other agencies simply not do. And they never took any action about our problems at home, they always refused to do anything, except require moeny. This was a very very poor experience for us to rent a house in East London, near Black wall tunnel with this agency.
What agent could do to change your mind?
The agency could have been actively involved in negotiations with landlord in order to get things done. For example, we had the main garage door broken for one year, right since the begining of the tenancy, even when they had said that the door would be fixed just after the renting started.
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By: Natasha
Jul 27, 2012
Dear Marc

I am very sorry that you are so disappointed with our service. It is important to state that DAA Residential was instructed as the letting agent and NOT as the managing agent. This means that you had to deal with the landlord direct in all issues concerning property maintenance repairs. Our contract with your landlord was to introduce tenants to the property and help with renewals. We made you aware of that at the start of the tenancy. We also made you aware of our renewal charge. We clearly display our charges on our terms of business that you sign at the start of the tenancy and in our Tenancy Agreement. At the end of the tenancy, if we do not act as a managing agent, which in this case we did not, the deposit is dealt with by the landlord. In this case, you requested my advise and I told you how the tenancy deposit scheme worked. You did not agree with the landlords proposed deductions for cleaning and damages to the property and you raised a dispute with the TDS deposit scheme. Your dispute was dealt with by an impartial adjudicator at the TDS. You lost part of your claim and a portion of the sum was awarded to your landlord. DAA did not steal or take any of your money.

Regards, Natasha Bedenik, Lettings Director

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DAA Residential Ltd

61 Garnet Street Wapping, London
Greater London


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