Sep 09,2017
By: 'Daniel1993'
Sep 09,2017
1 people found
this helpful

The team at Belvoir are the worst company I've ever had the displeasure of dealing with, 1 star is definitely too much. They provided me with a completely sub standard flat in Newcastle for £625 a month, the flat was covered in mould throughout, I had no hot water or heating for well over a month, the washing machine broke on numerous occasions and flooded the kitchen floor leaving me with a mess to clean up, thus adding to my already stressful and busy lifestyle all of which was 'my responsibility' additionally they put you in a catch 22 situation and inform you that you are not permitted to carry out certain tasks, then upon leaving the property charge you for this. A working example would be the fact I was not permitted to paint the walls as I would have been landed with a charge for doing so, but upon leaving the property I was charged a fee for the painting of the walls, even though the walls were damp and covered in mould.

The customer service this company provides is completely sub standard and that would be being nice. Considering the extortionate prices they charge for their awful properties, you'd expect some light at the end of the tunnel, but no, there is but only poor value for money on every aspect of their letting abilities.

The team at Belvoir (and even the Director of the company!) will do everything in their power to be as awkward as possible to make your let as displeasurable as possible and ensure that you're never happy with the property you are paying for and residing in. The blame will always be relayed to someone else, including yourself at a last resort! Just as long as it is not Belvoir who is in the blame they really don't care, even if that means lying.

If you're a student wanting to rent a property with Belvoir, from experience, I strongly urge you to reconsider and look elsewhere! You'll be treat with little to no respect and will get 0 value for money and be left with ridiculous reasons in which they wish to claim for damage or reasons to take money from your deposit.

If you're looking for a letting agent who will never accept responsibility for any problems that occur and will either ignore your request to resolve them or just laugh and try and shrug the serious problems off then Belvoir are the company for you!

If you are reading this, it may seem over the top and as though I am someone who complains and does this a lot. However, it's simply the first and most honest review of a terrible company I have ever created.

Once again I urge you never to use this company I can guarentee displeasure
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218 Chillingham Road Newcastle upon Tyne
Tyne and Wear


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