0% lettings valuation accuracy
99% lettings fee satisfaction
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2024
allAgents People Awards
Jul 27,2009
Jul 27,2009
0
people found
this helpful
this helpful
These guys have good intentions, but ultimately, are just a bit useless. Despite signing the contract with them, almost every problem you approach them with is apparently not their business, and you personally need to get in touch with someone else.
When you do finally convince them that they need to do something, it could take weeks for them to actually get around to doing it. And then you need to watch out that whoever they've sent round has remembered to lock the place up again after they've left.
I genuinely don't believe that these guys are out to fleece you, but they don't seem to be bothered about making life particularly easy for you, considering you're the customer and all that.
When you do finally convince them that they need to do something, it could take weeks for them to actually get around to doing it. And then you need to watch out that whoever they've sent round has remembered to lock the place up again after they've left.
I genuinely don't believe that these guys are out to fleece you, but they don't seem to be bothered about making life particularly easy for you, considering you're the customer and all that.
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Latest Reviews
5th Jan 2019
reviewed by 'David'
Opening Hours
Address
Lester Smith
9 Webbs Road
London
Greater London
SW11 1XJ
020 7585 2990
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 99% | £2,500 | £2,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Jan 05,2019
Jan 05,2019
1
people found
this helpful
this helpful
Without a doubt this is one of the best agents we've ever had to deal with in London. If you are fed up with poor service and agents who lie and under deliver then go here. It will make a pleasant change....
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Comment on agent fees
Fair and transparent.
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Jul 27,2009
Jul 27,2009
0
people found
this helpful
this helpful
These guys have good intentions, but ultimately, are just a bit useless. Despite signing the contract with them, almost every problem you approach them with is apparently not their business, and you personally need to get in touch with someone else.
When you do finally ...
read full review
read full review
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Mar 22, 2011
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(1)
We are sorry to come across this comment, but also confused whether it is genuine or whether Max may have the wrong agency as we have only ever had one tenant called Max and that was 5 years before this review was added.
If Max can give us some more details perhaps we could respond to his issues more positively.
We take great care to ensure all tenants are aware who is responsible for the management of their properties. Sometimes it is us and sometimes it will be individual landlords. Whe ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
If Max can give us some more details perhaps we could respond to his issues more positively.
We take great care to ensure all tenants are aware who is responsible for the management of their properties. Sometimes it is us and sometimes it will be individual landlords. Where we are responsible all issues are dealt with as quickly and efficiently as possible.
All the contractors used by Lester Smith are thoroughly vetted and we have never received complaints about properties not being locked up properly.
For a more positive view of our service please take a look at these genuine unsolicited comments from tenants and landlords:
http://www.lestersmith.co.uk/testimonials