0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
33% lettings fee satisfaction
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2024
allAgents People Awards
Aug 31,2017
Aug 31,2017
2
people found
this helpful
this helpful
I wanted to give you zero stars. Never have I ever dealt with such horrible, unhelpful and rude people. In particular Anna. From the start we had problems getting in contact with the agent and getting into the property. They didn't communicate with us at all and made no effort to chase anything up. When we called to complain they were equally useless. When we eventually got into the house after their incompentce cost us weeks. Then they send us down there without a set of front door keys! Again rung them up and they said we had them. Clearly didn't. Managed to get in another door after standing in the rain for ages. A couple of weeks after that I went in to get the front door keys. I got rudely told I already had them and would have to pay for a set to be cut and given to them. I refused and lost my temper and complained about the whole service. Their response was to laugh in my face. So I then sent an email of complaint to the manager. I received a letter in which he says basically Anna denys all knowledge of anything. Since I was in the house and didn't want to loose it I left it. Now my partner and I have split up and I asked if my sister could move in. They waited 2 weeks to tell us they think we can't afford it, without even asking us to prove we can. Also after being told we have guarantors. They've now told us we have to leave in 2 month and can't have our deposit back for a new place until we have left. Never use this letting agent you will vet stung!! Worst customer service I have ever come across.
Comment on agent fees
Awful! Very expensive for a horrendous service.
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Latest Reviews
4th Jun 2019
reviewed by 'Aiden'
31st Aug 2017
reviewed by 'Holly'
30th Jul 2017
reviewed by 'FreeSpeech'
Opening Hours
Address
Woolley & Wallis
51-61 Castle Street
Salisbury
Wiltshire
SP1 3SU
01722 424524
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 33% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
No Properties
Jun 04,2019
Jun 04,2019
1
people found
this helpful
this helpful
The service with this branch is simply awful. They don't care or want to help. We reported numerous times for the two years living in our property that the heating didn't work and they simply emailed us saying there's nothing wrong. We had to use ...
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Aug 31,2017
Aug 31,2017
2
people found
this helpful
this helpful
I wanted to give you zero stars. Never have I ever dealt with such horrible, unhelpful and rude people. In particular Anna. From the start we had problems getting in contact with the agent and getting into the property. They didn't communicate with us at ...
read full review
read full review
Comment on agent fees
Awful! Very expensive for a horrendous service.
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Jul 30,2017
Jul 30,2017
0
people found
this helpful
this helpful
I entrusted my property in the care of W&W Salisbury Lettings (fully managed) and I made in big mistake in doing so. The lettings negotiator (Agent AK) who was assigned my property was beyond incompetent. The overall manager of the lettings team (Agent RP) ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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