100% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
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“Poor communication, sloppy administration and poor background checks delayed and ......”
Aug 29,2017
Aug 29,2017
4
people found
this helpful
this helpful
Poor communication, sloppy administration and poor background checks delayed and caused unnecessary stress when selling my late Father's property.
I booked the initial valuation and signed the agreement (as sole executor of the will) yet, they placed all communication in my sister's name. Quite distressing, as they titled her Mrs rather than Miss, it appeared to be addressed to our late Mother. Informed them of this mistake they never corrected this and even sent me a notification of the completion of sale, again apparently to my deceased mother!
Told of offer with the words they are in a strong position as they have sold their property, what they failed to mention was that they did not have a mortgage in agreement. 4 weeks after accepting the offer, I had not heard anything from Bentons, and only found this out after chasing them.
Asked Bentons to market the property until the buyers had instructed a survey, yet suddenly all viewings stopped? In the meantime another house on the street went SSTC with Bentons, yet our property was only 8% higher in guide price and had a extra bedroom, conservatory and large garden. If the agent had been marketing correctly, we should have had viewings at the same time as this?
I am currently selling my own property with another agent and the difference is amazing, they refused to mark the property as SSTC until they had done all the background checks, even booked in potential appointments after offer was accepted, and have been very communicative, providing feedback and information without me having to prompt them. They also charge 0.25% less commission for a far better service.
I booked the initial valuation and signed the agreement (as sole executor of the will) yet, they placed all communication in my sister's name. Quite distressing, as they titled her Mrs rather than Miss, it appeared to be addressed to our late Mother. Informed them of this mistake they never corrected this and even sent me a notification of the completion of sale, again apparently to my deceased mother!
Told of offer with the words they are in a strong position as they have sold their property, what they failed to mention was that they did not have a mortgage in agreement. 4 weeks after accepting the offer, I had not heard anything from Bentons, and only found this out after chasing them.
Asked Bentons to market the property until the buyers had instructed a survey, yet suddenly all viewings stopped? In the meantime another house on the street went SSTC with Bentons, yet our property was only 8% higher in guide price and had a extra bedroom, conservatory and large garden. If the agent had been marketing correctly, we should have had viewings at the same time as this?
I am currently selling my own property with another agent and the difference is amazing, they refused to mark the property as SSTC until they had done all the background checks, even booked in potential appointments after offer was accepted, and have been very communicative, providing feedback and information without me having to prompt them. They also charge 0.25% less commission for a far better service.
Comment on agent fees
Expensive compared to other agents. Paying a premium does not get you premium marketing and service.
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Latest Reviews
23rd Apr 2018
reviewed by 'KE'
29th Aug 2017
reviewed by 'Mansellsmum'
Opening Hours
Address
Bentons
47 Nottingham Street
Melton Mowbray
Leicestershire
LE13 1NN
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 0% | £307,000 | £307,000 |
| Lettings | 0% | 99% | £620 | £620 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Apr 23,2018
Apr 23,2018
0
people found
this helpful
this helpful
Bad communication and bad customer service, they ask to fill in forms they don't read, so have to repeat the info several times. The initial contact form got lost and nobody called me as they promised....
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read full review
Comment on agent fees
shopping around will give a good idea about their fees.
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Yes
Yes
“Poor communication, sloppy administration and poor background checks delayed and ......”
Aug 29,2017
Aug 29,2017
4
people found
this helpful
this helpful
Poor communication, sloppy administration and poor background checks delayed and caused unnecessary stress when selling my late Father's property.
I booked the initial valuation and signed the agreement (as sole executor of the will) yet, they placed all communication in my sister's name. Quite distressing, ...
read full review
read full review
Comment on agent fees
Expensive compared to other agents. Paying a premium does not get you premium marketing and service.
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
