“Location was great. But costumer service is uterly awful!! The ......”

Aug 25,2017
By: 'Kim'
Aug 25,2017
2 people found
this helpful
Location was great. But costumer service is uterly awful!! The internet was down most of the time in fact the whole period of tenancy. Imagine doing your assignments without internet! We were promised it was gonna get solved but they did nothing to help! The state of the flat when we moved in wasnt as clean especially the appliances yet they charged us for things that was left cleaner when we moved out! We sent pictures to proved that the things they said was not cleaned is polished inside and out! But they did not take this into account! Also admin fee was taken out from the deposit. So question is what kind of service is this really? A Joke!! Some staff were rude as you expect professionalism when dealing with problems especially.
Comment on agent fees
Too much.
Was this helpful? Yes
By: Emma
Mar 28, 2018
Dear Kim, Thank you for your review. We are sorry to hear that you have not enjoyed our stay with us. We would appreciate it if you could contact us directly with regards to the issues mentioned as we do endevour to provide the best possible customer service. We also have a feedback form on our website that you can use and you can remain anonymous if you wish. This means that the comments will come directly to us. Kind Regards, Westmanor Student Living

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Westmanor Student Living

Gosling Court, 11-19 Grange Lane Leicester


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