Urmston, Manchester, M41
4.8/5, 64 reviews
92% recommended
100% sales valuation accuracy
100% sales fee satisfaction
92% lettings valuation accuracy
95% lettings fee satisfaction
Hills Residential - Visit Our Website

“It was a real pleasure dealing with Becky Gibson and ......”

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Aug 23,2017
Minithumbup
Rebecca
Tony Singh-Raudh
By: 'Mrs K Thornton'
Aug 23,2017
0 people found
this helpful
It was a real pleasure dealing with Becky Gibson and Tony Singh-Raudh. There were no problems and they were both charming, friendly and professional. I love our new home and they made it even more of a happy move.
Comment on agent fees
I think any fees incurred were on par with other agents
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Opening Hours
Address

Hills Residential
Stanley House, 19-23 Crofts Bank Road
Urmston,Manchester
Greater Manchester
M41 0TZ
0161 7479379

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £147,000 £147,000
Lettings 92% 95% £340 £1,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
13 0 42 4 3 0 0 0 1 1
Areas covered
  • Altricham
  • Sale
  • Chorlton
  • URMST
  • STRET
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA TPOS Sales TPOS Lettings TPOS DPS
Latest Properties
Images & Videos

“Excellent Service and Complete Care...”

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Sep 27,2019
Minithumbup
Katie
By: 'Zuberul Huda'
Sep 27,2019
0 people found
this helpful
Excellent service. Always responsive to any queries and fast acting. They look after my tenants as much as they look after me. With Hills, I know I’m i have complete care...
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“Katie, Rebecca, Leah and Hannah are the Dream......”

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Sep 10,2019
Minithumbup
Rebecca
Katie
By: 'Joanne Laverty'
Sep 10,2019
0 people found
this helpful
Katie, Rebecca, Leah and Hannah are the Dream Team at Hills. Energetic, professional, diligent and very good humoured, they and the wider Hills team should be congratulated. I thoroughly recommend them....
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“Rebecca provides top notch service to landlor......”

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Sep 08,2019
Minithumbup
Rebecca
Katie
By: 'Ben'
Sep 08,2019
0 people found
this helpful
Rebecca provides top notch service to landlords and tenants alike. Katie deals with any maintenance issues promptly and effectively. Great teamwork!...
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“I would give Rebecca Gibson five stars. She ......”

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Aug 21,2019
Minithumbup
By: 'antony goldrick'
Aug 21,2019
0 people found
this helpful
I would give Rebecca Gibson five stars. She has been totally professional in any dealings with her and very helpful with any inquiries we had....
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“Amazing agency...”

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Jan 30,2019
Minithumbup
Rebecca
By: 'Dean W'
Jan 30,2019
0 people found
this helpful
I have rented from this company a few times I have never had a problem the staff are very friendly and response, Rebecca Gibson is amazing iv Dealt with her on both my rentals and nothing is ever too much she goes above and beyond ...
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Comment on agent fees
Very good other agency’s are extortion best fees iv seen in Manchester
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“Always helpful...”

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Jan 27,2019
Minithumbup
Rebecca
By: 'Jackie S'
Jan 27,2019
0 people found
this helpful
Becky Gibson always goes above and beyond the call of duty and nothing is too much trouble for her. She is very efficient at her job but the thing that really makes the difference is she cares about my rental property as if it was ...
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Comment on agent fees
Very reasonable fees for HMOs.
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“Irresponsible...”

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Nov 06,2018
Minithumbdown
By: 'G.C.P'
Nov 06,2018
4 people found
this helpful
Moved into a "furnished" property last year, there was no fridge, freezer or washing machine. Additionally the house was filthy and caked in mould and damp, after numerous phone calls they were dismissive and refused to act upon our concerns. After a year of broken ...
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Comment on agent fees
Bad
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“Excellent...”

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Oct 08,2018
Minithumbup
Jack
By: 'Jeremy Lane'
Oct 08,2018
0 people found
this helpful
They provided a service that was exactly what they said it would be. Kept up to date at all times and rang back when asked....
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“Rebecca Gibson...”

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Aug 10,2018
Minithumbup
Rebecca
By: 'James Kelly'
Aug 10,2018
1 people found
this helpful
Rebecca especially has been an amazing help. She has gone above and beyond to help, for this reason I would certainly use Hills Residential again....
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Comment on agent fees
Good
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“Poor Estate Agents for Students...”

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Jul 02,2018
Minithumbdown
By: 'Yousef El-Badri'
Jul 02,2018
4 people found
this helpful
My experience with Hills Resendential has been a poor one this last year. The most alarming thing about this estate agents is the lack of communication with their tenants, we had reported a couple of problems to them and they said someone would come round ...
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Comment on agent fees
Good
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“amazing...”

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May 31,2018
Minithumbup
Rebecca
By: 'vas'
May 31,2018
0 people found
this helpful
Becky and all the girls have been amazing to us since we moved into the property. very professional and always helpful...
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“Very good...”

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Apr 03,2018
Minithumbup
Rebecca
By: 'Sylvia'
Apr 03,2018
0 people found
this helpful
Rebecca was very helpful, nice and polite. Lovely person! I would definitely recommend to anyone. Thanks for all your help!...
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“Couldn't be happier with the high level of customer care ......”

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Nov 07,2017
Minithumbup
Rebecca
Tony Singh-Raudh
By: 'OA'
Nov 07,2017
0 people found
this helpful
Couldn't be happier with the high level of customer care provided by both Tony and Rebecca who have shown great initiative in helping me move in some challenging circumstances. I've been really impressed with their ability to think on their feet and provide a solution, ...
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Comment on agent fees
okay
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“Lovely staff and always happy to help. Very polite and ......”

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Nov 02,2017
Minithumbup
Rebecca
Tony Singh-Raudh
By: 'Chan'
Nov 02,2017
0 people found
this helpful
Lovely staff and always happy to help. Very polite and always returned my calls a.s.a.p house is also lovely....
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Comment on agent fees
Not to bad
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“Becky, what can i say. She was amazing, friendly, professional ......”

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Oct 31,2017
Minithumbup
Rebecca
By: 'Vas'
Oct 31,2017
0 people found
this helpful
Becky, what can i say. She was amazing, friendly, professional and always smiling. She handled our application with the girls at the branch quickly and efficient and before we knew it we had the keys to the property. Becky met us at the property and ...
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Comment on agent fees
Very fair
Was this helpful? Yes

“Nice people, really helpful and quick ! Thanks to Becky Gibson ......”

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Oct 16,2017
Minithumbup
Rebecca
Tony Singh-Raudh
By: 'JT'
Oct 16,2017
0 people found
this helpful
Nice people, really helpful and quick ! Thanks to Becky Gibson who has done all the papers for me in a day. Papers were done in the morning and I could move in in the afternoon....
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Comment on agent fees
Not too bad
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“Rebecca was very helpful when I moved into one of ......”

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Oct 13,2017
Minithumbup
Rebecca
By: 'Luke Sanderson'
Oct 13,2017
0 people found
this helpful
Rebecca was very helpful when I moved into one of the properties in the Greater Manchester area. She talked me through my contract and was happy to take my phone calls when I rang to team and was able to speak directly to her. I ...
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Comment on agent fees
Really good fees - everything included - internet - TV downstairs, all bills etc.... - I could not ask for anything better.
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“During the six month we were in Romney St we ......”

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Sep 29,2017
Minithumbdown
By: 'Juan Villanueva'
Sep 29,2017
1 people found
this helpful
During the six month we were in Romney St we had several issue and *they didn't help us at all. In the end of the tenancy she neither help us to claim the deposit back. Also, i'm quite sure she, or they, or the agency, ...
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Comment on agent fees
It is not about the fees. Is about how was her behaviour.
Was this helpful? Yes
By: Tony Singh-Raudh
Sep 29, 2017
View all comments (1)
I am very sorry to hear that your rental experience was not pleasurable. Unfortunately the issues that arose at the beginning of your tenancy were dealt with as quickly as possible which made the remainder of your tenancy pleasurable. We apologise for the delay in the refund of your deposit as deductions were made due to the lack of cleansiness of the property which you agreed to be deducted. If you wish to contact me so that we can ensure your next rental experience is more pleasurable please f ...

“Becky Gibson was fab from start to finish. She made ......”

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Aug 23,2017
Minithumbup
Rebecca
By: 'Cat & James'
Aug 23,2017
1 people found
this helpful
Becky Gibson was fab from start to finish. She made the whole application process really swift and easy and replied to all correspondence very quickly. Would definitely recommend to anyone. Thanks for all your help! Cat & James...
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Comment on agent fees
Fees were all fine and having no hidden costs was great.
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“It was a real pleasure dealing with Becky Gibson and ......”

Share on :
Aug 23,2017
Minithumbup
Rebecca
Tony Singh-Raudh
By: 'Mrs K Thornton'
Aug 23,2017
0 people found
this helpful
It was a real pleasure dealing with Becky Gibson and Tony Singh-Raudh. There were no problems and they were both charming, friendly and professional. I love our new home and they made it even more of a happy move....
read full review
Comment on agent fees
I think any fees incurred were on par with other agents
Was this helpful? Yes

“Being the first time I have done this as a ......”

Share on :
Aug 10,2017
Minithumbup
Rebecca
Tony Singh-Raudh
By: 'AA'
Aug 10,2017
0 people found
this helpful
Being the first time I have done this as a Landlady, I found Rebecca to be very helpful, friendly and courteous. She ensured my tenants were exactly what I was looking for - professional and someone who would look after my property. The tenants are ...
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Comment on agent fees
Agent fees are on par with most other agents. If anything I'd say lower in comparison to some of the main agents in the field.
Was this helpful? Yes

“Thanks Rebecca to settle in our new property by you; ......”

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Jul 31,2017
Minithumbdown
Rebecca
By: 'Gudrun @ Manfred'
Jul 31,2017
0 people found
this helpful
Thanks Rebecca to settle in our new property by you; well done: you do a very good job; Thank you for helping us any time Gudrun @ Manfred...
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“Both of them were very kind and attentive to my ......”

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Jul 28,2017
Minithumbup
Tony Singh-Raudh
By: 'David'
Jul 28,2017
0 people found
this helpful
Both of them were very kind and attentive to my questions, and every details and doubts were well explained and sorted....
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Comment on agent fees
I found it a bit expensive, but I want to think it is a guaranty of a good service
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“I dealt with Hill's Residential and they were incredibly efficient ......”

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Jul 19,2017
Minithumbup
By: 'Phil'
Jul 19,2017
0 people found
this helpful
I dealt with Hill's Residential and they were incredibly efficient and professional from start to finish. I was on a very tight time frame, and Sophie managed to have a veiwing arranged in under 24 hours. Within 5 days the fees and referencing had been processed and ...
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Comment on agent fees
Fees are of course to be expected, and I thought very reasonable.
Was this helpful? Yes

“Becky was great for us looking for our first place ......”

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Jul 12,2017
Minithumbup
Rebecca
By: 'I & T'
Jul 12,2017
0 people found
this helpful
Becky was great for us looking for our first place together . We'd met her viewing a different property to the one we decided to rent , but afterwards we both decided she was the person we wanted to deal with . Great personality , engaging , knowledgeable , helpful & nothing ...
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Comment on agent fees
Not Becky's fault , but would rather not had to pay so much for c/checks , references , admin etc , but as it's standard practice nowadays we went ahead anyway in order to secure the property we wanted. Fee's were a little cheaper than some of the other agencies we spoke to .
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Staff picture Tony Singh-Raudh
(35)
Staff picture Rebecca
(22)
Staff picture Rebecca
(18)
Staff picture Jack
(10)
No image available Katie
(3)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Hills Residential compliant procedure 1. If you believe you have a grievance, please write in the first instance to the relevant branch and the branch manager. 2. The Grievance will be acknowledged and then investigated thoroughly in accordance with our complaint handling procedures. A formal written outcome of the complaint will be sent to you within 10 working days of receipt of your initial letter and you will be invited to make any comments that you may have in relation to this response. If for any reason, we require longer than this time scale to fully investigate the matter, we will advise you in writing and confirm our revised response date. 3. If you remain dissatisfied with the result of our internal investigation then please write to Martin Hill at the following address: Branch Support Stanley House, 19-23 Crofts Bank Road Urmston Manchester M41 0TZ who will review the complaint further. Following the conclusion of our in-house review we will write to you with a final written statement. Please note that a complaint will not be investigated if it has not first been referred to the Manager of the individual branch and must be submitted to Martin Hill in writing. 4. If you remain dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the Property Ombudsman. Please write to the Property Ombudsman using the address below: The Property Ombudsman, Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Last updated at 2:23 PM 06/11/2017 by allAgents

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Hills Residential

Branch - Urmston, Manchester, M41