Provincial House, Bedford, MK40
4.5/5, 66 reviews
91% recommended
83% lettings valuation accuracy
89% lettings fee satisfaction



Property Features

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“We have received a great service from Jayne Beard! We ......”

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Aug 21,2017
Minithumbup
By: 'Elizabeth'
Aug 21,2017
0 people found
this helpful
We have received a great service from Jayne Beard! We have relocated to Bedford which meant it was difficult for us to pop into the office to complete forms for example. But Jayne Beard were extremely flexible and allowed us to make our application remotely and send documents electronically. All the staff we have spoken to have been really friendly and helpful and considerate, it has made our moving experience a lot less stressful than it could have been.
Comment on agent fees
We've not rented for a number of years so the fees are more expensive than I remember, but I think they are reasonable.
Was this helpful? Yes
By: Jayne Beard Associates
Aug 21, 2017
Thank you so much for taking the time to leave such a positive review.

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Opening Hours
Address

Jayne Beard Associates Ltd
3 Goldington Road
Bedford
Bedfordshire
MK40 3JY
01234 327677

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 83% 89% £450 £1,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
23 0 34 6 0 0 0 0 3 0
Areas covered
  • MK40
  • MK41
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NALS TPOS DPS My deposits scheme
Latest Properties
Images & Videos

“This is the worse experience. The worst provi......”

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Jan 10,2023
Minithumbdown
Kirsty
By: 'Tenant'
Jan 10,2023
1 people found
this helpful
This is the worse experience. The worst provider . Very poor service. Even after inspecting the flat, they haven't done any repairs yet. They don't care about people. All they care about is rent and increasing rent. The agent has inspected the house on the 19th ...
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Attachments

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“This is absolutely the worst service provide......”

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Jun 14,2021
Minithumbdown
By: 'EM'
Jun 14,2021
0 people found
this helpful
This is absolutely the worst service provider in Bedford. Very poor service with no dependability in terms of maintenance. They don't respect people and they never take people enquiries into consideration even when an urgent matter....
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By: Kirsty Smith
Jan 19, 2022
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I am sorry your feel you have had a bad experience with us. If you would like to discuss this, please call me on 01234 327677. ...

“I had the most terrible experience with this ......”

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Jan 08,2021
Minithumbdown
Kirsty
Emma
By: 'Temitope'
Jan 08,2021
0 people found
this helpful
I had the most terrible experience with this letting agency. They did a reference check and noticed my contract was expiring a month to the tenancy agreement date and sent a failed reference because of that despite my entreaties that my contract was going to ...
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“Jayne Beard Associates are very efficient. Th......”

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Sep 25,2020
Minithumbup
Kirsty
By: 'Michael'
Sep 25,2020
1 people found
this helpful
Jayne Beard Associates are very efficient. They were helpful, and full of enthusiasm, quite unusual for a letting agent. Kirsty took me through all the details and explained everything easily to me, it couldn't have been simpler. I would recommend Jayne Beard associates to anyone ...
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By: Kirsty Smith
Sep 25, 2020
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Thank you for you review. It is always good to hear when someone has a good experience with us. ...

“I've been with Jayne beard for over 2 years ......”

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Mar 04,2020
Minithumbup
Kirsty
By: 'Lynda'
Mar 04,2020
0 people found
this helpful
I've been with Jayne beard for over 2 years and still renting with them. Had few property managers but kirsty is amazing. She listens to your problem and gets on to of it asap. I will definitely recommend them....
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By: Jayne Beard
Mar 21, 2020
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Thank you leaving such a positive review. Kirsty and he team thank you. ...

“Absolutely amazing company.I was going throu......”

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Feb 21,2020
Minithumbup
Kirsty
By: 'Sharon'
Feb 21,2020
1 people found
this helpful
Absolutely amazing company. I was going through a stressful time in my life and Kirsty Smith helped me to find a property for me and my sons. The property was amazing and the landlord is great, I could not have asked for anything else....
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By: Kirsty Smith
Feb 24, 2020
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Thank you for taking the time to leave such a lovely review. Kirsty and the team really do appreciate it. ...

“Laura is fantastic! .....”

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Oct 09,2019
Minithumbup
Laura
By: 'Sara'
Oct 09,2019
0 people found
this helpful
Laura is fantastic! She is always on hand to support us and our worries, And I am a real worrier, nothing is ever too much, she's quick to reply with any solution or support. She's lovely, friendly and extremely professional. A pleasure to deal with, ...
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“Use a different agency!...”

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May 09,2019
Minithumbdown
By: 'Arlo'
May 09,2019
0 people found
this helpful
This letting agent is the worst. They mess you about with everything, paperwork, tenancy, fees, refuse to fix things and blame the tenants for it rather than the shocking job they did before we moved in. I keep my house very tidy but even so ...
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Comment on agent fees
Extortionate
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“Exceptional Service...”

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May 03,2019
Minithumbup
Emma
By: 'Michael'
May 03,2019
0 people found
this helpful
As both a tenant and a landlord of Jayne Beard Associates, I would like to express how incredibly hard working and committed the team are to delivering the best customer service. The manager Emma will work above and beyond to achieve great results, and her ...
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Comment on agent fees
Good
Was this helpful? Yes

“The worst Letting Agency...”

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Apr 30,2019
Minithumbdown
By: 'Fon'
Apr 30,2019
2 people found
this helpful
Disappointment and heartache throughout. Poor handling and communication from commencement until the close of our tenancy agreement 1. Energy Performance Certificate were provided on the day of moving in, highlighted as (barely) legal rating E. 2. Signed check-in and check-out inventory reports not completed prior to moving ...
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Comment on agent fees
Bad / Terrible
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“Excellent experience...”

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Apr 12,2019
Minithumbup
By: 'Liliana'
Apr 12,2019
0 people found
this helpful
The experience with Jayne Beard was very good over the 3 years that we used their services. Natalie was very prompt whenever we had a question or a maintenance issue, she was always very professional, at the same time being human. I would like to say ...
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By: Jayne Beard Associates
Apr 23, 2019
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Thank you for taking the time to leave a review and for your positive comments and feedback. ...

“Residential Rental...”

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Sep 06,2018
Minithumbup
Bedford
By: 'Peter'
Sep 06,2018
0 people found
this helpful
Jayne Beard has managed two flats for me for over 20 years and the service has always been good. For the last few years Natalie has been has been in charge and the service has been excellent throughout despite changes of tenancy and repairs including a ...
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Comment on agent fees
The fees represent good value for money.
Was this helpful? Yes
By: Jayne Beard Associates
Sep 09, 2018
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Thank you Peter for your review, we appreciate your feedback. ...

“Efficient, reliable, courteous...”

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Apr 18,2018
Minithumbup
By: 'Michael,'
Apr 18,2018
0 people found
this helpful
I am happy to commend Natalie Xenophontos for her efficiency, reliability and courtesy. She has looked after my Bedford property for many years and I have come to rely on her for her helpfulness, experience and sound advice. She has recently found a tenant within ...
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Comment on agent fees
No complaints, since good service is given.
Was this helpful? Yes
By: Jayne Beard
Jun 06, 2018
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Thank you Michael for taking the time to leave a review and for the positive feedback. ...

“Quick and professional assistance...”

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Mar 19,2018
Minithumbup
By: 'Plamen'
Mar 19,2018
0 people found
this helpful
We had a problem with the front door locker the other day and we were not able to get in. We phoned Natalie and she organized someone to come and sort out the problem in less than an hour. That was amazing!...
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Comment on agent fees
Very competitive
Was this helpful? Yes
By: Jayne Beard Associates
Mar 22, 2018
View all comments (1)
Thank you for taking the time to leave a positive review. ...

“We had a problem with the locker the other day ......”

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Mar 10,2018
Minithumbup
By: 'Plamen'
Mar 10,2018
0 people found
this helpful
We had a problem with the locker the other day and were not able to get in. We phoned Natalie and she organized someone to come and sort it out in less than an hour. That was amazing!...
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Comment on agent fees
Very competitive
Was this helpful? Yes

“Kirsty has been great. I have never rented before and ......”

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Feb 23,2018
Minithumbup
Kirsty
By: 'LG'
Feb 23,2018
0 people found
this helpful
Kirsty has been great. I have never rented before and as it is only a short term rent ( due to building work at my house) I was very dubious, but it has been a pleasure and Kirsty sorted out all the initial teething problems. I ...
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Was this helpful? Yes
By: Kirsty Smith
Mar 22, 2018
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Thank you for your review. We are happy that you had an enjoyable experience using Jayne Beard Associates. ...

“Natalie is a lovely sweet person, always quick to get ......”

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Feb 12,2018
Minithumbup
By: 'Mary'
Feb 12,2018
0 people found
this helpful
Natalie is a lovely sweet person, always quick to get back to me and always so helpful. I couldnt of asked for a better letting agent. Highly recommend....
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Was this helpful? Yes
By: Jayne Beard Associates
Feb 13, 2018
View all comments (1)
Thank you for taking the time to leave a review. Best wishes in your new home. ...

“A very poor experience as a tenant. Always remember the ......”

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Jan 31,2018
Minithumbdown
By: 'Tenant'
Jan 31,2018
7 people found
this helpful
A very poor experience as a tenant. Always remember the property manager works for the landlord. We were tenants for 10 months which was fine at first but the cracks appeared when we had issues with the property ( damp) and we came to leave. You can ...
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Was this helpful? Yes
By: Fon
Apr 30, 2019
View all comments (1)
We feel your pain, and wish we had seen your review before moving into our property. We were charged with damage that had been made by the previous tenants, and didn't think it would cause any issue at the end of our agreement - as we had raised to Jayne Beard & landlord within weeks of moving in. I agree completely with your advice to always follow-up with email. We have had multiple conversations with the site manager, Emma Gardener in person, and had different responses via email. I wa ...

“Brilliant agent, specially when we had a year of difficulty. ......”

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Dec 15,2017
Minithumbup
By: 'Clegg/Whitall'
Dec 15,2017
0 people found
this helpful
Brilliant agent, specially when we had a year of difficulty. She was extremely patient with us, and helped in any way she could. We didn't see eye to eye on some things, but we worked through it, and we left a happy home, we started ...
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Comment on agent fees
Fine, didn't see any issue.....
Was this helpful? Yes
By: Jayne Beard Associates
Jan 04, 2018
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Thank you for taking the time to leave a positive review. Wish you all the best in your new home. ...

“Friendly, diligent and professional. Act quickly when needed. She has ......”

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Dec 13,2017
Minithumbup
Breda
Breda
By: 'DD'
Dec 13,2017
0 people found
this helpful
Friendly, diligent and professional. Act quickly when needed. She has been a very lovely lady for over a year we've been dealing with her. She's trouble-free, I suppose!...
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Comment on agent fees
Average
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“Kirsty has been my property agent for a number of ......”

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Nov 15,2017
Minithumbup
Kirsty
By: 'Jane'
Nov 15,2017
0 people found
this helpful
Kirsty has been my property agent for a number of years. She has been of enormous help with some difficult situations which she has resolved very quickly and professionally. She keeps me well informed of any situations that arise and always responds to myself and ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Jayne Beard
Nov 15, 2017
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Thank you Jane for your kind words. I am pleased you are happy with the service you are receiving. ...

“As a landlord I have had the smoothest transitions from ......”

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Nov 13,2017
Minithumbup
By: 'Ioanna'
Nov 13,2017
0 people found
this helpful
As a landlord I have had the smoothest transitions from tennant to tennant using Jayne beard associates . Their ethos is that they really care about their clients and it certainly shows with staff members such as Natalie. Politie, transparent and always eager to help ! An ...
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Comment on agent fees
Very fair
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“Jayne Bearde have been great and consistent during my tenancy ......”

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Nov 11,2017
Minithumbup
By: 'Zamiel'
Nov 11,2017
0 people found
this helpful
Jayne Bearde have been great and consistent during my tenancy for the past two and a half years. I moved to a new area for work purposes and since my first viewing with them to when I moved in, they have been great, ensuring professional ...
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By: Jayne Beard Associates
Nov 21, 2017
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Thank you for your positive review and feedback regarding our services, we are pleased to hear your experience has been pleasurable. ...

“I found the agent to be friendly, courteous and professional. ......”

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Nov 10,2017
Minithumbup
By: 'Dan'
Nov 10,2017
0 people found
this helpful
I found the agent to be friendly, courteous and professional. All communication was good and responses were given in a timely manner. Issues were dealt with swiftly and with no dramas. Natalie was very helpful and made the whole process of renting this property very ...
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Comment on agent fees
Fees overall seemed fair, although I am not entirely sure what the exit fee was for and don't remember reading about this beforehand. This was probably an oversight on my part though.
Was this helpful? Yes
By: Jayne Beard Associates
Nov 10, 2017
View all comments (1)
Thank you for your review Daniel. I am pleased to hear that you are happy with the service you received. ...

“Amy is a credit to jb. Always very helpful. Always ......”

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Oct 24,2017
Minithumbup
By: 'Phillip'
Oct 24,2017
0 people found
this helpful
Amy is a credit to jb. Always very helpful. Always with a smile on her face. Very professional. 100% recommended. Phillip Ball...
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By: Amy Hamilton-Ward
Oct 25, 2017
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Such a lovely review - thank you Phillip. ...

“I have used JB to manage the property for the ......”

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Oct 21,2017
Minithumbup
By: 'Russell'
Oct 21,2017
0 people found
this helpful
I have used JB to manage the property for the past few years. They are professional and do a great job. They always fill the property quickly when someone moves on and have made sure the property is well maintained. Touch wood I have not ...
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Comment on agent fees
Market competitive
Was this helpful? Yes
By: Amy Hamilton-Ward
Oct 23, 2017
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Thank you for your review Russell. I am pleased that you are happy with the ongoing service you receive. ...

“Amy provided a most professional and efficient service. All queries ......”

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Oct 20,2017
Minithumbup
By: 'Douglas'
Oct 20,2017
0 people found
this helpful
Amy provided a most professional and efficient service. All queries were responded to promptly and knowledgeably. The Tenancy documentation was completed swiftly and possession of the property arranged within the time scale proposed....
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Comment on agent fees
Entirely reasonable.
Was this helpful? Yes
By: Amy Hamilton-Ward
Oct 20, 2017
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I would like to thank you for you review. I am very pleased to hear that you are happy with the service you have received. ...

“Kirsty has managed the property we're renting now for close ......”

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Oct 18,2017
Minithumbup
Kirsty
By: 'Jamal'
Oct 18,2017
0 people found
this helpful
Kirsty has managed the property we're renting now for close to 3 years and its been a wonderful experience. Her courteosness, professionalism and promptness in response to any queries is exceptional ; in my humble opinion she is great ambassador for the Jayne Beard brand!...
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By: Jayne Beard Associates
Oct 18, 2017
View all comments (1)
Thank you for taking the time to leave such a positive review about your experience. ...

“Kirsty has been helpful and quick to respond to any ......”

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Oct 13,2017
Minithumbup
Kirsty
By: 'OAKLEY'
Oct 13,2017
0 people found
this helpful
Kirsty has been helpful and quick to respond to any queries. Things are sorted in a prompt and professional way. I only deal with Kirsty as my designated contact and trust her to undertake inspections when I need to be at work.id have no ...
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Comment on agent fees
Don't seem unusually high.
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By: Jayne Beard Associates
Oct 16, 2017
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Thank you for taking the time to write a positive review, your comments are appreciated. ...

“I have always received a reply to any query within 24 ......”

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Oct 12,2017
Minithumbup
By: 'Joy'
Oct 12,2017
0 people found
this helpful
I have always received a reply to any query within 24 hours. My last experience was due to my washing machine breaking down and smelling of burning. I submitted the report via the on line reporting system and received a telephone call within 3 hours on a ...
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By: Jayne Beard Associates
Oct 16, 2017
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We are very pleased that you are happy with the continued good service you receive from us. ...
Staff picture Kirsty
(20)
No image available Kate
(4)
Staff picture Breda
(3)
No image available Emma
(2)
No image available Laura
(1)
No image available Bedford
(1)
No image available Jacqui
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

As a company licenced by the National Approved Letting Scheme (NALS), Jayne Beard Associates Limited aims to provide the highest standard of service to all Landlords and Tenants, therefore, to ensure that your interests are safeguarded, we offer the following:

- If you believe you have a grievance, please write in the first instance to your personal property manager at the office address
- The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established in-house procedures. A formal written outcome of the complaint will be sent to you within 15 days. If we require longer than this timescale we will advise you, in writing, and confirm our revised response date
- If you remain dissatisfied with the result of the internal investigation, please contact Mrs Amy Hamilton-Ward, at the office address, who will review the complaint
- Following the conclusion of our in-house review, we will write to you with a final written statement
- If you are dissatisfied with the conclusion of the in-house review of the complaint you can refer the matter to:
The Property Ombudsman, Beckett House, 4 Bridge Street, Salisbury, SP1 2LX

We apologise for any inconvenience you may have been caused by this matter and will endeavour to arrive at a satisfactory conclusion.
Last updated at 12:20 PM 14/06/2017 by allAgents

Awards won by Jayne Beard Associates Ltd, Bedford MK40 3JY



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Jayne Beard Associates Ltd

Branch - Provincial House, Bedford, MK40