Excellent and personal service from the office based staff. They took me through each step and explained everything clearly. Rhodri was absolutely dedicated and when things got a little rocky he was able to smooth over the reality and create a balanced truthful approach. I would say that they need a small meeting room to discuss with clients personal financial information. The Area Manager was focussed on targets and this came across quite hard in his customer service and sadly does not do the office any justice. But Rhordri and Laura have a human and understanding attitude and this is very important and should be recognised. I cannot praise them enough.