“If I could give minus stars I would do so. ......”
1 Star Review
Aug 17,2017
By:
'University'
Aug 17,2017
Branch: Cardiff, 1a Mundy Place
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CF24
Branch: Cardiff, 1a Mundy Place
Lettings (as a Tenant)
Postcode: CF24
4
people found
this helpful
If I could give minus stars I would do so. Keylet have been insistently unhelpful and sometimes frankly quite aggressive with my flat mate and I. Our flat was damp (due to a leak from the roof) to the point where our clothes and shoes and university work would grow mould within a week if against the wall. The only comfort I was ever given was a repeated chant of well you're clearly not heating a ventilating your property, to the point where I threatened to report it to environmental health. And now, after all this, I am struggling to get our deposit returned after they only bothered to contact me about it over a month after we moved out. Never ever rent through Keylet. It was a unnecessarily stressful and upsetting experience for us as girls renting our first flat.
Comment on agent fees
I can't say I even remember now.
4
people found
this helpful
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I am sorry to hear about your experience with Keylet. I am unable to identify you on all agents, are you able to call our office on 02920 388399 and we will try to resolve any issues and get your bond returned to you as a matter of urgency. Many thanks, Keylet.