Jun 07,2012
Minithumbdown
By: 'Becky'
Jun 07,2012
16 people found
this helpful
Having explained quite clearly that we were staying with our current agency to both members of staff and a third member of staff in customer services, Express Estate Agency wrote an extremely unethical, untrue and actually illegal letter to our current estate agency requesting them to remove our property from the market as " we had changed our mind and no longer wanted to sell due to personal circumstances" Apart from this statement being completely untrue, they then signed the letter from ourselves. This letter is now with our solicitor. I would STRONGLY ADVISE AGAINST USING THIS COMPANY UNDER ANY CIRCUMSTANCES.....!
Was this helpful? Yes
By: Express Customer Care Team
Jun 08, 2012
Hello Becky, we are very sorry that you feel as though you have had a bad experience. We strive to adhere to the highest possible professional standards whilst being honest, ethical and transparent. In your particular experience it appears as though there has been a clerical error and we have already implemented managerial checks to ensure isolated instances like yours do not happen again. We wish you all the best in your property sale and if you require any assistance at all in the future do not hesitate in giving us a call.

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Express Estate Agency

St Georges House, Peter St Manchester
Lancashire
M2 3NQ

0161 209 3161

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