Worst landlords I have ever had the displeasure of dealing with. Had 3 viewings, no basic questions were answered. AVOID THIS AGENCY!!!! They start off pleasant then once you have paid if you have any questions they are basically rude and have no, even basic, information.
We rented a 5 bed property with 2 bathrooms, one large, to turn up to find that it had been changed to a 6 bed with 2 smaller bathrooms, the sixth room we would have no access to and rent would remain the same. When asking about the loss of space Jo said that if we were unhappy they could simply put it back on the market with the loss of our deposit as they hadn\'t signed the contract but we had they had the power to do this, which is nonsense as they had signed the contract.
Even questions asked via email are ignored or they reply with irrelevant information.
There are lots of better agencies in Southampton. Customer service here is zero.
What agent could do to change your mind?
Never want any dealings with this company again.