Jun 07,2012
By: 'happytohavemoved'
Jun 07,2012
2 people found
this helpful
Worst landlords I have ever had the displeasure of dealing with. Had 3 viewings, no basic questions were answered. AVOID THIS AGENCY!!!! They start off pleasant then once you have paid if you have any questions they are basically rude and have no, even basic, information.
We rented a 5 bed property with 2 bathrooms, one large, to turn up to find that it had been changed to a 6 bed with 2 smaller bathrooms, the sixth room we would have no access to and rent would remain the same. When asking about the loss of space Jo said that if we were unhappy they could simply put it back on the market with the loss of our deposit as they hadn\'t signed the contract but we had they had the power to do this, which is nonsense as they had signed the contract.
Even questions asked via email are ignored or they reply with irrelevant information.
There are lots of better agencies in Southampton. Customer service here is zero.
What agent could do to change your mind?
Never want any dealings with this company again.
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By: Hayden Ebert
Jun 07, 2012
In response your comments are completely unfair, you are refering to a property owned by our company. As you are well aware the property has been refurbished to an extremely high standard for your occupation. Some £60,000 was spent on renovations ready for you to move in. The problems encountered in planning are related to new legislation introduced after your reservation.
Article 4 was introduced into planning legislation on March 23rd some months after you signed up for the property.
This has meant we as a company were unfairly treated by the planning authorities and as soon as we we were aware of the refusal notice, which we will be appealing, we informed you immediately and offered you a number of options incuding finding you a new house or a refund. You chose for a refund of your deposit and agency fees....... This was done immediately the minute we received your bank details and will now be in your account.

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