Of the Letting Agents I have used, I have found Outlook Properties to provide an excellent management service, this being wholly due to the staff that they currently have in place. The staff members I normally deal with, actually provide the service that is set out in the Terms, something that I can\'t say for other agents. They are efficient, fair in their dealings with both the both tenants and landlords and understand the needs of both these parties. The Sales side are also very efficient and I haven\'t experienced any significant void periods. Just keep doing what you are doing!