I signed a contract with Ludlows for an 18 month tenancy. Ludlows provided my tenants a 36 month contract and charged me fees on this basis. After 6 months of phone-calls and emails the matter has still not been resolved and I have been overcharged over 3000 pounds.
The majority of my emails go unanswered and numerous assurances of \'we will call you back\' are never, ever fulfilled.
Now exploring taking legal action against Ludlows. Dreadful \'service\'.
What agent could do to change your mind?
Actually bother to call me back when they say they will
Abide by the contract I signed