“Completely useless - avoid at all costs!After being given ......”
1 Star Review
Aug 10,2017
By:
'ECS'
Aug 10,2017
Branch: Northampton, 3 George Row
Services: Sales (as a Vendor)
Sold price: £172000
Would you recommend?: No
Postcode: NN1
Branch: Northampton, 3 George Row
Sales (as a Vendor)
Sold price: £172000
Postcode: NN1
4
people found
this helpful
Completely useless - avoid at all costs!
After being given instructions about how to lock the door of my property (there are two bolts on my door which I do not use), one of the members of HM decided to ignore these and lock me out of my property. I received no apology and was told this was somehow my fault.
When it came to receiving an offer for my property I was told that the buyer was chain free and was ready to proceed. It later turned out that the buyer had two properties to sell and didn't have the money ready for their purchase. Since HM were meant to screen leads before accepting offers this was nothing short of incompetence.
Then when it came to arranging a completion date I phoned up James Pacey who was arranging the sale of my property who told me that he had just come back from holiday and couldn't help on that day.
I also received complaints from the estate agent who was arranging the purchase of my new property. They said that HM were difficult to get hold of and generally unhelpful.
They also required a lot of hand-holding throughout the purchase. I was told before I instructed them that they would handle solicitor calls and other communications between the purchaser and myself. It turned out that I was the one who has had to make all of these calls and arrangements.
HM claim that they will advertise your property on 'all the websites' when in fact they only use Rightmove.
Comment on agent fees
Very expensive for no extra service (1.25%) - you'd be better off using an online estate agent like Purple Bricks.
4
people found
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