Lincoln, LN2
4.9/5, 143 reviews
97% recommended
100% sales valuation accuracy
100% sales fee satisfaction
93% lettings valuation accuracy
99% lettings fee satisfaction

...left to get your reviews in for the
2021 allAgents Estate & Letting Agents Awards


“I thought I would take the time to upload this ......”

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Aug 10,2017
Minithumbup
Joanne
Adrian
By: 'Mrs'
Aug 10,2017
4 people found
this helpful
I thought I would take the time to upload this review, to say how impressed I have been with the service provided by Northwood over recent months.

Since you acquired the business there has been a significant shift in customer service over the last year, for the better! I feel that I am kept up to date with all that is going on yet not hassled with minutiae.

Whatever you have done, well done! A most impressive service.
Comment on agent fees
Good
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Opening Hours
Address

Northwood
25-26 Silver Street
Lincoln
Lincolnshire
LN2 1EW
01522 525 555

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £67,000 £595,000
Lettings 93% 99% £300 £1,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
31 1 82 3 14 0 3 0 8 1
Areas covered
  • LN8
  • Lincolnshire
  • LN9
  • Grantham
  • LN10
  • Newark
  • LN11
  • LN1
  • LN12
  • LN2
  • LN13
  • LN3
  • DN21
  • LN4
  • NG22
  • LN5
  • NG23
  • LN6
  • NG24
  • LN7
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NALS TPOS Sales TPOS Lettings DPS SAGEagent Move With Us
Latest Properties
Images & Videos

“Wonderful service from Holly...Very attentiv......”

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Jun 18,2021
Minithumbup
Holly
By: 'Annette'
Jun 18,2021
0 people found
this helpful
Wonderful service from Holly... Very attentive and thorough in sorting my boiler issues, a genuine caring person. Many thanks Holly, you little star. Annette, Saxilby...
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By: Adrian Taylor
Jun 18, 2021
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Hi Annette Glad to hear that Holly was able to help you recently, she will really appreciate your feedback. ...

“Review...”

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Jun 18,2021
Minithumbup
Holly
By: 'Harry'
Jun 18,2021
0 people found
this helpful
Holly has been very helpful with my recent move into my new home, providing important information and helping with any queries about the property itself. And with any issues that may/do arise, she has been very quick to respond...
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By: Adrian Taylor
Jun 18, 2021
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Hello Harry Thank you for taking the time to leave Holly a wonderful review, we all hope you will be incredibly happy in your new home. ...

“First Class Service...”

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Jun 04,2021
Minithumbup
Michael
Elise
By: 'James'
Jun 04,2021
1 people found
this helpful
Excellent service from start to finish in selling my property. Great communication and updates of progress. Couldn’t recommend more. Thank you for your help...
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“Elise was helpful, knowledgable and efficient......”

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May 28,2021
Minithumbup
Elise
By: 'Helen'
May 28,2021
0 people found
this helpful
Elise was helpful, knowledgable and efficient. We had issues with my solo tire and she dealt with this brilliantly and kept me calm. Thank you for everything....
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By: Elise
May 29, 2021
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My absolute pleasure. Hope you are settling in and enjoying your new home ...

“Great service...”

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May 25,2021
Minithumbup
Elise
By: 'Annis Bilham'
May 25,2021
0 people found
this helpful
Elise was extremely helpful and friendly throughout. Her communication was great. We felt like a valued customer. I would definitely use Walters again...
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“Holly regularly updates me on the property an......”

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May 19,2021
Minithumbup
Holly
By: 'Daniel'
May 19,2021
0 people found
this helpful
Holly regularly updates me on the property and is very effective when it comes to work needing to be done. A very helpful and professional person who I am glad to have in charge of my property....
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By: Adrian Taylor
May 19, 2021
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Hello Daniel. Many thanks for taking the time to leave Holly such a wonderful review, I know she will be delighted and very appreciative. ...

“Elise was always helpful and knowledgeable. ......”

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May 17,2021
Minithumbup
Elise
By: 'Lesley'
May 17,2021
0 people found
this helpful
Elise was always helpful and knowledgeable. But when we came up against problems with our Exchange she was an absolute star ⭐️ Phoning the solicitors, and clients until she knew That we were happy. At an extremely stressful time she was simply brilliant. Many Thanks Elise ....
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By: Elise Wharrad
May 18, 2021
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Thank you for such a lovely review. It has been my absolute pleasure to help you through this. I know how worried you have both been but now everything is sorted, you can look forward to moving into your lovely new home. ...

“Holly is helpful and efficient, she is friend......”

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May 12,2021
Minithumbup
Holly
By: 'Sarah'
May 12,2021
0 people found
this helpful
Holly is helpful and efficient, she is friendly and professional. We have found Holly to be polite, understanding and uses logic to resolve any issues quickly without any drama!...
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By: Adrian Taylor
May 12, 2021
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Hello Sarah Many thanks for taking the time to reviews Holly's service. She will be delighted, as she gets a real buzz out of helping her clients and being recognised for her effort. Hopefully, we will continue to prevent any dramas. Have a good evening. ...

“Jay was very helpful, kind and considerate. J......”

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May 11,2021
Minithumbup
Jay
By: 'None'
May 11,2021
0 people found
this helpful
Jay was very helpful, kind and considerate. Jay listened to me and showed me empathy, she took my details down in case any lettings come up which would suit my families needs. Jay is a shining example of how to do her job correctly, she ...
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By: Adrian Taylor
May 12, 2021
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Thank you very much for your kind words, I know Jay will appreciate your review, we hope you find the right property soon. If we can be of any further help, please do not hesitate to contact us again. ...

“Very professional , polite, understanding and......”

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May 01,2021
Minithumbup
Holly
Crystal
By: 'Overseas owner'
May 01,2021
0 people found
this helpful
Very professional , polite, understanding and friendly. Efficient service and thought outside the box. Correspondence replied to quickly. All much appreciated - to Holly and Crystal...
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“Very pleasant, professional and will look for......”

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Apr 30,2021
Minithumbup
Holly
Crystal
By: 'omegaday44@gmail.com'
Apr 30,2021
1 people found
this helpful
Very pleasant, professional and will look forward to communicating with Holly and Crystal in the future. They were both very forth coming with all the information that was needed and everything was completed and signed with us all happy with the outcome. Very much a ...
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By: Adrian
Apr 30, 2021
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Dear Pat. Thank you for taking time out of your day to review our service. I know that both Crystal and Holly will be delighted the helped make a difference. We look forward to working with you in the months and years to come. Have a good weekend ...

“lettings...”

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Apr 29,2021
Minithumbup
Holly
By: 'Malcolm & Janice Stewart'
Apr 29,2021
0 people found
this helpful
Holly is a very helpful and professional member of your team who always answers e.mails and phone calls promptly and efficiently....
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“Holly is a very helpful and efficient member ......”

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Apr 28,2021
Minithumbup
Holly
By: 'nigel wellings'
Apr 28,2021
0 people found
this helpful
Holly is a very helpful and efficient member of the letting team, she always answers my emails promptly and is very polite and thorough....
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“Renting...”

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Apr 24,2021
Minithumbup
Holly
Jay
By: 'Kirsty'
Apr 24,2021
0 people found
this helpful
Felt really welcomed during each stage of the process with Holly and made the experience easy and exciting! So pleased with everyone I contacted through Northwood throughout too, made me less anxious and at ease....
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“We can highly recommend Holly as she found us......”

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Apr 24,2021
Minithumbup
Holly
By: 'Jackie'
Apr 24,2021
0 people found
this helpful
We can highly recommend Holly as she found us a tenant very quickly and the whole process went very smoothly. We were kept in the picture every step of the way which is reassuring .A friendly service so we are very happy ....
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“Helpful Team...”

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Apr 19,2021
Minithumbup
Jay
By: 'Casey'
Apr 19,2021
0 people found
this helpful
We called the out-of-hours as we had locked ourselves out of our house. Help arrived quickly and was very pleasant!...
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“Elise has been a pleasure to deal with, alway......”

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Apr 01,2021
Minithumbup
Elise
By: 'Ian'
Apr 01,2021
1 people found
this helpful
Elise has been a pleasure to deal with, always very courteous and helpful. Any questions that arose were always dealt with promptly and efficiently....
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By: Elise
May 29, 2021
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Thank you so much for the lovely review. ...

“Excellent communication.Great care and atten......”

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Mar 31,2021
Minithumbup
Elise
By: 'Pedro Morais'
Mar 31,2021
1 people found
this helpful
Excellent communication. Great care and attention !! Very pleasant to deal with. Very adaptive to our needs. Very pleased with the whole process....
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By: Adrian
Mar 31, 2021
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Hi Pedro Thank you for taking the time to leave a wonderful review for Elise, I know she will be extremely happy. All the best for the future as you move on. ...

“So helpful!...”

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Mar 28,2021
Minithumbup
Crystal
Michael
By: 'ASHLEIGH'
Mar 28,2021
1 people found
this helpful
Everyone has been so helpful throughout the whole process of enquiring about renting our property, to finding tenants to move in. The team have worked tirelessly to answer all my questions and to keep me up to date with everything that was happening. Would highly ...
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By: Michael Hollamby
Mar 28, 2021
View all comments (1)
Hi Ashleigh. Thank you so much for your kind comments and feedback. It was a pleasure to look after the letting of your property. It made our job so much easier due to all of the work and modernising you had done - it really is a lovely property. We are delighted we have found such ideal tenants to now make it their home. Thanks also for your continued business and support and in entrusting us to look after another property for you both. Kind regards - Michael & Crystal ...

“Excellent service from Holly & Northwood...”

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Mar 26,2021
Minithumbup
Holly
By: 'Paul'
Mar 26,2021
0 people found
this helpful
Holly has been incredibly helpful, very warm and personable and has dealt with our move in a thoroughly professional & welcoming manner...
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“Excellent, speedy and professional service. T......”

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Mar 25,2021
Minithumbup
Elise
By: 'Paul'
Mar 25,2021
1 people found
this helpful
Excellent, speedy and professional service. The selling process was, considering the current restrictions, without any problems. My uncles property was sold within a few days....
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“A Great Experience...”

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Mar 23,2021
Minithumbup
Elise
By: 'Elizabeth'
Mar 23,2021
1 people found
this helpful
Walters have provided My husband and I with outstanding service. The enthusiasm and attention to detail regarding the marketing of our property was second to none. The valuation provided by Dan was spot on and well advised. Elise kept us up to date and was ...
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By: Elise
Mar 23, 2021
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On behalf of the Team at Walters I'd like to thank you very much for your lovely comments. ...

“Highly Recommend...”

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Mar 23,2021
Minithumbup
Elise
By: 'Matt'
Mar 23,2021
2 people found
this helpful
Selling my house with Northwood has been a quick and hassle-free process which is exactly what you need when moving. The team are polite, helpful and keep in touch with you throughout the process. Would highly recommend....
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By: Elise
Mar 23, 2021
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Thank you from the Team at Walters - Your feedback its very much appreciated ...

“Good experience...”

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Mar 22,2021
Minithumbup
Holly
By: 'Creighton'
Mar 22,2021
0 people found
this helpful
Holly has been very efficient in handling my requests at the property (e.g. repairs), and managing the move-out process. Overall good experience with Northwood....
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“Holly and Northwoods...”

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Mar 10,2021
Minithumbup
Holly
By: 'Patrick'
Mar 10,2021
0 people found
this helpful
Holly has been very professional and helpful in all my dealings with Northwoods. She recently arranged for a new boiler to be fitted, which was installed very quickly. Thank you!...
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By: Adrian
Mar 30, 2021
View all comments (1)
Hello Patrick. Holly is a wonderful asset to our team, and I know she will be extremely pleased by your review. I am delighted to hear all went well and in good time. We all appreciate your continued support. ...

“It was a pleasure to deal with Elise during o......”

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Mar 10,2021
Minithumbup
Elise
By: 'Rosemary'
Mar 10,2021
0 people found
this helpful
It was a pleasure to deal with Elise during our house sale. We were kept well informed throughout the process. She was very competent, efficient and always very pleasant . I don’t hesitate in recommending Elise to any future vendors....
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By: Elise
Mar 11, 2021
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Thank you Rosemary for such a lovely review. It was my absolute pleasure to help you with the sale of your property! ...

“Walters were fantastic from the beginning. I ......”

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Mar 08,2021
Minithumbup
Elise
By: 'Ruth'
Mar 08,2021
1 people found
this helpful
Walters were fantastic from the beginning. I have used estate agents in the past and they were the best of all of them in every aspect. They were knowledgeable, kept you up to date with progress and gave me every confidence that they were the ...
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By: Elise
Mar 23, 2021
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The Team at Walters - Thank you so much for your fantastic comments ...
Staff picture Adrian
(1)
Staff picture Joanne
(2)
Staff picture Michael
(4)
Staff picture Elise
Staff picture Crystal
(14)
Staff picture Martyn
(0)
Staff picture Holly
(106)
Staff picture Jay
(13)

Landlord Fees

Let only service
£600 (inc. VAT), On Completion (Fees are negotiable)

Our Let Only service remains immensely popular with Lincolnshire Landlords who prefer to manage their own properties, but wish to outsource responsibility for marketing, viewings and the administration associated with formalising the tenancy.

Within this service we provide expert guidance on the rental value you should expect to achieve in the current market, as well as offering any pertinent advice on relevant legislation.

If you are not members of a redress scheme or have the required information commissioners licences then Northwoods Guaranteed Rent or Fully Managed packages may be more appropriate to prevent a £5,000 fine resulting from failure to follow to increasing number of regulations being placed on the PRS. (Private Rental Sector)

Last updated on 23/07/2020, 3:09 PM by Adrian Taylor, Director

Tenant Management Service
8% (inc. VAT), On Completion (Fees are negotiable)

Our Rent Collection service is the ideal management service for Lincolnshire Landlords who are able to take care of ad hoc problems arising with their property for themselves, but would like us to look after finding tenants and the month by month collection and processing of rent.

Included in this service we offer market guidance on the rental value you can expect to achieve in the current market, as well as pertinent advice on any legislation to be taken into consideration.

If you are not members of a redress scheme or have the required information commissioners licences then Northwoods Guaranteed Rent or Fully Managed packages may be more appropriate to prevent a £5,000 fine resulting from failure to follow to increasing number of regulations being placed on the PRS. (Private Rental Sector)

Last updated on 23/07/2020, 3:09 PM by Adrian Taylor, Director

Full Management Service
14.4% (inc. VAT), Pay Upfront (Fees are negotiable)

Managing your Assets: Our Northwood Guarenteed Rent and Fully Managed packages cover all of Lincolnshire. We offer a full range of traditional rental services to suit the individual Landlords needs, but if you are looking for a low-risk option, then the Guaranteed Rent Service is the option for you. We pay you even when the property is vacant, to sum up, we buy your risk!

Last updated on 23/07/2020, 3:12 PM by Adrian Taylor, Director


Vendor Fees

Overall Fees
1.5% (inc. VAT), On Completion (Fees are negotiable)

We believe in a customised approach; every home is different and needs to be treated accordingly to get the right result for our customers. Whether you are looking to purchase or sell, we believe in getting to know all our customers, in doing this we can help you find your ideal property. For those looking for a comprehensive service, we offer an unparalleled value for money service.
Initial advice is always free and without obligation. We understand that selling and moving home is a stressful time, so we offer the service level to make it as simple as possible from accompanied viewings if you feel uncomfortable conducting the viewing, negotiating the absolute best deal for you along with any other support required. For a valuation and advice, call us on Lincoln 01522 525555. We have several bespoke packages starting from as low as 0% Agents Fees when you choose our quick sale service, we take NO COMMISSION from you for the sale of your property

Last updated on 15/01/2021, 6:48 PM by Adrian Taylor, Director

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaint handling procedure
Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
customerservice@northwooduk.com
3. Receiving your complaint
We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
The outcome of our investigation
What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within twelve months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 8:37 AM 30/04/2020 by Adrian

Awards won by Northwood, Lincoln LN2 1EW


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Northwood

Branch - Lincoln, LN2