Swindon, SN1
2.2/5, 21 reviews
24% recommended
50% lettings valuation accuracy
44% lettings fee satisfaction



Property Features

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“Terrible!! As a landlord I relied upon Allen and Harris ......”

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Aug 08,2017
Minithumbdown
By: 'JR'
Aug 08,2017
4 people found
this helpful
Terrible!! As a landlord I relied upon Allen and Harris to manage the property appropriately. The property (second floor flat) was refurbished before letting and the first tenants appeared fine. However I received regular reports that the property was 'OK' and there were no major problems. I was friendly with the neighbours and they informed me that water was leaking through their ceiling and they could smell damp. After being reassured that the property was fine I went to have a look for myself. The property was utterly shambolic, water had leaked under the floors, the place was filthy and the damp had soaked into the electrics. I could not believe that the property inspections had been done, either that or the letting agents must have a different view of 'OK'. I subsequently asked the current tenants to leave and had to spend a considerable amount of money refurbishing the flat (18months after the initial let). The agents take the money and do not discharge their duties as advertised and not to the standards you would expect.
Comment on agent fees
Bad considering they evidently do not do the job thoroughly.
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Opening Hours
Address

Allen & Harris
1-2 College CourtRegent Circus
Swindon
Wiltshire
SN1 1PZ
01793 615105

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 50% 44% £625 £1,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 3 3 8 0 1 1 1 1 3
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Very poor customer service. This has been the......”

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Dec 22,2023
Minithumbdown
Tyler
By: 'Shaymo'
Dec 22,2023
1 people found
this helpful
Very poor customer service. This has been the worst and most stressful moving experience I have ever had - and I have moved internationally multiple times. The only positive was the service received from Tyler Corr during the initial letting process (viewings/ documentation) who was ...
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“The steal your money and will not answer thei......”

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Dec 11,2022
Minithumbdown
Jerome
By: 'Eugene'
Dec 11,2022
0 people found
this helpful
The steal your money and will not answer their mobile phone assistant manager in Lettings :::::::;;;;;? Ccc. Cc. Njhcfyb had. Hi. G...
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“Have to say a big thank you to Tyler Corr, fo......”

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Jun 24,2022
Minithumbup
Tyler
By: 'Maggie & Su'
Jun 24,2022
0 people found
this helpful
Have to say a big thank you to Tyler Corr, for his professionalism, his help in finding us a lovely property, nothing was ever too much trouble....
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“Lettings Always a wonderful time interacting......”

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Jun 07,2022
Minithumbdown
By: 'evan'
Jun 07,2022
0 people found
this helpful
Lettings Always a wonderful time interacting with the lettings department here, I have had a long-standing relationship with the time and never fail to make recommendations to my friends. I feel I am always well taken care of and listened too and wouldn't trust anyone ...
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“Fathers House Sale...”

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May 05,2021
Minithumbup
Chris
By: 'John'
May 05,2021
0 people found
this helpful
Asked Allen & Harris to put my recently deceased Fathers house on the market. A member of staff 'Chris' came round & was very helpful & clear with a good plan to market the Property. Once all the pictures had been done etc the property was advertised. They ...
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“Tenants beware!...”

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May 20,2019
Minithumbdown
By: 'JC'
May 20,2019
0 people found
this helpful
When I first approached Allen & Harris 2 years ago to arrange a viewing, I cannot fault anything. Professional and good communication and eventually landed a house through them. After that, things went downhill. Day after paying a large amount of money for deposit and month in ...
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Comment on agent fees
Ok on the whole other than asking for more money for a service not provided.
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“Highly recommended...”

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Jan 25,2019
Minithumbup
Jemma
By: 'Robinette'
Jan 25,2019
1 people found
this helpful
I have recently exchanged on a property and have nothing but good things to say about the staff I dealt with. Jemma was extremely helpful throughout the negotiating process, while the sales progression service provided by Lynn was exceptional. Had it not been for her, ...
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Comment on agent fees
N/A
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“I sold my house with Allen and Harris. My initial ......”

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Feb 13,2018
Minithumbdown
Brendan
By: 'MarkS'
Feb 13,2018
3 people found
this helpful
I sold my house with Allen and Harris. My initial experience was good, they seemed to know the market and be very confident in selling it. The process of getting the property listed and selling it went well but I found with everyone I dealt ...
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Comment on agent fees
I negotiate the fees down and got a relatively good deal (financially, if not in terms of service!)
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“Had mixed experiences so far but recently Michael charles in ......”

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Oct 30,2017
Minithumbup
Michael
By: 'Jayco89411'
Oct 30,2017
0 people found
this helpful
Had mixed experiences so far but recently Michael charles in the Cardiff lettings support centre (sequence) was pleasantly proactive and professional when dealing with a renewals error on their part. He did z great job and I hope that the others in the team aspire ...
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Comment on agent fees
Not impressed with the fees but everywhere charges so us renters never win anyway
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“Terrible!! As a landlord I relied upon Allen and Harris ......”

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Aug 08,2017
Minithumbdown
By: 'JR'
Aug 08,2017
4 people found
this helpful
Terrible!! As a landlord I relied upon Allen and Harris to manage the property appropriately. The property (second floor flat) was refurbished before letting and the first tenants appeared fine. However I received regular reports that the property was 'OK' and there were no major ...
read full review
Comment on agent fees
Bad considering they evidently do not do the job thoroughly.
Was this helpful? Yes

“Avoid, Avoid, AvoidSince collecting my keys to a rented house ......”

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Aug 04,2017
Minithumbdown
By: 'stiggy'
Aug 04,2017
1 people found
this helpful
Avoid, Avoid, Avoid Since collecting my keys to a rented house I have been left so disappointed and really hacked off. Their property management company is VEM who are just as inadequate as Allen and Harris - they must be on a bonus to not ...
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Comment on agent fees
Outrageous As there would only be 1 type of check to do as I paid 6 months in advance I still had to pay £450 for a £30 search - daylight robbery
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“I Left an email for Helen, to state that my ......”

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Aug 02,2017
Minithumbup
Helen
By: 'Miss'
Aug 02,2017
0 people found
this helpful
I Left an email for Helen, to state that my rented property's boiler had malfunctioned within the same day I had a very nice plumber arrive who quickly identified the issue and had it working again and thoroughly checked it to make sure the issue ...
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Comment on agent fees
N/a
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“The customer service is appalling. The pre-arranged survey was also ......”

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Mar 29,2017
Minithumbdown
Alan
By: 'wah3ed'
Mar 29,2017
4 people found
this helpful
The customer service is appalling. The pre-arranged survey was also appalling, as they did not bother to turn up and when I telephoned them, they told me a different date on the phone to the one they booked and sent a text confirmation on. They ...
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Comment on agent fees
They are not worth their commission, as they would probably have lost me a buyer if they had arranged a viewing of the property with the buyer and not bothered to turn up.
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“As a landlord, treated with contempt, no communications internally. Consistantly ......”

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Mar 13,2017
Minithumbdown
By: 'Very'
Mar 13,2017
3 people found
this helpful
As a landlord, treated with contempt, no communications internally. Consistantly contacting to get things done. Tenants have to wait well over time limit to pay back deposits, excuses constantly & no action....
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“Shockingly poor levels of communication and service. Having been charged £180 ......”

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Jan 05,2017
Minithumbdown
By: 'Avoid'
Jan 05,2017
2 people found
this helpful
Shockingly poor levels of communication and service. Having been charged £180 by A&H for "marketing" they appear to be unable to get even the basics right when advertising the property, being sold for example whether the property is detached or semi....and what the correct ...
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Comment on agent fees
£180 up front (non-refundable) for "marketing" is a joke given the levels of service on offer
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“The worst of the WORST! They promise us £1000 incentive to ......”

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Feb 02,2016
Minithumbdown
Jason
By: 'Trying'
Feb 02,2016
1 people found
this helpful
The worst of the WORST! They promise us £1000 incentive to buy a house and they...
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What agent could do to change your mind?
Too high
Attached Filesnbsp;
Comment on agent fees
Too high
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“I arranged to view four separate houses on one busy ......”

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Dec 01,2013
Minithumbdown
By: 'Mr'
Dec 01,2013
1 people found
this helpful
I arranged to view four separate houses on one busy Saturday morning/afternoon. Allen & Harris were made aware of this and the fact that I had booked my viewings in sequence so that I could get to see them all. Firstly, the agent turned up ...
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“I have had the worst experience unfortunately with Allen & Harris, ......”

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Jan 12,2013
Minithumbdown
By: 'Unhappy'
Jan 12,2013
3 people found
this helpful
I have had the worst experience unfortunately with Allen & Harris, they were very efficient on the day that I needed to view the flat, however, after that day I was on an extremely tight deadline with a new job starting and Christmas and New Year ...
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What agent could do to change your mind?
The agent could have explained the opening hours of their accounts department and told me to have either made a bank transfer earlier on in the week so that they could have checked it was in their account or they could have told me to make a debit card payment - its frustrating because the money was already and I chose that method because I thought it would be easier and they were fully aware that I needed the keys today and that I was travelling 3 hours with a car full of stuff!!!
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“Having used - and been disppointed with - Allen & Harris ......”

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Oct 31,2012
Minithumbdown
By: 'Swindon'
Oct 31,2012
1 people found
this helpful
Having used - and been disppointed with - Allen & Harris when I had rented with their Oxford branch a few years back, I had promised myself never to do business with them again. However, I found a property that was perfect for me being let ...
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“To Sequence Homes AKA Allen & Harris (Sent via there feedback)......”

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Dec 05,2011
Minithumbdown
By: 'Mr'
Dec 05,2011
4 people found
this helpful
To Sequence Homes AKA Allen & Harris (Sent via there feedback) After renting a property through yourselves for over 3 1/2 years also being my first rented property. I would say all was fine par when I moved in the place was like a trash site. Nothing was ...
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What agent could do to change your mind?
After renting a property through yourselves for over 3 1/2 years also being my first rented property. I would say all was fine par when I moved in the place was like a trash site. Nothing was cleaned, replaced or decorated. Then when I decided to leave the property. Never have I seen an unorganised clearly landlord biased service in getting a deposit back (The landlord hasn¢â‚¬â„¢t made a claim yet or responded but take this as that they do just so we can extend the 10 day legal deposit return period) The 10 days are there to protect the person renting but I see you just loop hole that regardless. I feel totally let down by sequence homes and totally uncared for. Delays caused by the inventory service, multiple delays from yourselves, multiple failed communications with me. I would never use your service or recommend your service to anyone. I have always been the one to phone up and find out the bad news on the mistakes/delay which should of been communicated with me the same day by phone not a few days or ¢â‚¬Ëœa oh sorry I forgot¢â‚¬â„¢ days later by e-mail. A quote for a sink that has taken well over a week. A net curtain not even included on my inventory then telling me I have to wait to see if it ok that the landlord doesn¢â‚¬â„¢t want to claim for something they cant legally claim for anyway. I have just moved home, I am stressed in need of the money which is rightfully mine during the most crucially tight part of the year. I sit here nearly a month on with ‚£0 returned. I am not at the point of writing a formal complaint to the property ombudsman, yourselves and considering taking it to Watchdog/CAB. I wonder how many other of your EX tenants are being treated this way.
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“Have been renting an Allen and Harris property for the ......”

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Jan 20,2011
Minithumbdown
By: 'Tim'
Jan 20,2011
1 people found
this helpful
Have been renting an Allen and Harris property for the last two years. Attempts to contact them to repair faults with the property have met with silence - the broken window handle wasn't too bad, the leaking tap was costly, but probably waiting six months ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Allen & Harris, Swindon SN1 1PZ



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