Totally lack any customer service or common decency. We could understand a deal falling through but then them holding on to thousands of pounds of our money for months is just wrong. They only ever pay people money back if they absolutely have too. Anytime before you will get lies and asked to email an accounts email who don\'t have any phone apparently! Meanwhile you are left to find an alternative property in no time with no money for a deposit. Do they care - of course not. For your own sake, don\'t risk it.