This property was on the market with two agents and the owner had accepted an offer from us through the other one. Our agent contacted Connells to let them know that an offer had been accepted. Connells then found out how much we had offered and engineered a gazumping. We complained, but they didn\'t apologise, merely quiblled over the definition of gazumping. It was a terrible customer service experience and while they may not have broken the law they did put us and the seller in an awkward position and the way they did it certainly wasn\'t right. Due to the way our complaint was handled we would never consider using Connells and would warn you off of them. Needless to say we purchased a different house through our agent and have now moved into the property, and we have given our agent a much better review!
What agent could do to change your mind?
They could have been more understanding when we complained and simply apologised. Instead they insisted they hadn\'t broken the law and wouldn\'t back down in the slightest. Seriously, all we wanted was an apology, but they stood by their despicable behaviour which while legal, was not moral.