We had the most horrible experience with this agency! Please do never ever rent anything from them! Positive reviews regarding their service can only be wrong.
We rented a flat very close to Bethnal Green tube station in a street commencing with "W". When we got the keys, it turned out to be covered in mould and had not been cleaned, it had not even been checked before we received the keys. There were old socks, dirt, left behind furniture and rubbish everywhere.
One of us suffers from asthma so we refused to move in and wanted the entire rent and deposit back. They refused to do so and only returned the rent and deposit minus GBP 1000 (1050 in fact, as they did not bother to return the correct sum). They also retained their agency fee (which they did not put into a secured tenancy deposit scheme; in fact, they even wanted to charge us for doing so!).
Not enough with this. The furniture was broken, chairs were missing, the promised wifi box had been removed, the entrance door lock was loose etc. We listed all of this, which should really have been the agencies task.
Without our knowledge the got workers into the flat (that we were still the tenants of!) to remove all mould traces. The workers nearly threw away some of the belongings that we had brought with us but left behind when we first got the keys and had come back to collect them.
Our flat has not been properly advertised on their website ever since (also, the flats available haven\'t changed over the last four weeks - very suspicious!), which we find really, really bizarre.
In our opinion, this is a bunch of very untrustworthy individuals who will betray you wherever possible. Don\'t set a foot in their branch!
What agent could do to change your mind?
They are very, very untrustworthy. Would never ever set a foot in their office again!