Aug 04,2017
By: 'James'
Aug 04,2017
3 people found
this helpful
Review about Lauristons lettings team. While the reviews for the sales team have been very positive overall, the same cannot be said for their lettings team. Incompetence, laziness, lack of transparency, insincerity and, at times, plain rudeness, are the main things that spring to mind.

The representative managing our property changed three times during our tenancy. Not a problem in itself, however, not once were we informed of the change or given new contact details. House issues had to be repeated numerous times to different employees (didn't really look like there was any office communication). When we did manage to get in touch to report any problems with the house the replies we got were completely disingenuous.

When asking for an update into our fourth week with a broken dishwasher we were asked Why don't you wash your plates in the sink?. When we called to ask for an update regarding a new boiler after living in a freezing house for two weeks we were told, you should have bought electric heaters and billed them to us. When all our showers stopped working we were told (at the end of a week of no hot running water) to shower in the gym or at our friends' houses. So just a few examples of a complete disregard and disinterest in managing the property. If all these answers came from the same property manager then I would put it down to one employee and not Lauristons, but these answers came from a variety of Lauristons Reps.

Emails went unanswered more often than not, calls were hardly returned, messages were not passed on.

Of course, an agency is only working on behalf of the Landlord and it his ultimately his/her decision whether repairs go ahead so delays to repairs and replacements were partially down to Landlord negligence. That said, not once did the agency even try to give of an impression that they remotely cared.

If you view a property managed by Lauristons, walk away…
Comment on agent fees
a lot of fees buried in the tenancy carefully before signing
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.

Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


172 Lavender Hill Battersea, London
Greater London
SW11 5TG

020 7978 5800

Opening hours

Find the Best Agent to
Sell or Rent Your Home