I have found John excellent.
Outlook is honest, professional and straightforward. I emphasize honest because this is a trait lacking in many other agencies. Most importantly, they are fair to tenants. My experience with some other agencies is that tenants felt insulted and cheated - on lease signing, would promise them the world and deliver nothing - hence increasing the chances of their leaving after the contract and sometimes early. Outlook doesn\'t seem to be like that - they are much more interested in a longer term relationship with the landlord and tenant.