Jul 15,2009
By: 'MsPatrick'
Jul 15,2009
7 people found
this helpful
Worst experience in my life. The are rude, no communication skills, totally lacking any understanding of customer services.

Get everything in writing as they suffer from selective memory loss, all assurances, inventory, handover because they change their stories depending on which member of staff you speak with and blame communication breakdown on tenants when they are not prepared to get all parties in their offices to resolve as I suggested. Keep well away.
Was this helpful? Yes
By: Ms Patrick
Feb 09, 2010
After various complaints about the terrible services rendered by this agent, they have now registered with the Property Ombudsman under - MARK ASHLEYS ESTATES LTD.

I contacted the Property Ombudsman service (Sarah Sartin - Membership Manager) after seeing a comment on this page - and they confirmed that agents have been registered for CEARA (Consumers and Estate Agents Redress Act) from 9th October 2009.... after we highlighted their shortfall in July 2009.

It just goes to show that the law is there to protect consumers and in this case - with many complaints pushing the agent to act and register - future customers will not have to suffer in silence. If you are not happy with how the agent has dealt with your complaint since October 2009, you can escalate it to a higher authority which is the Property Ombudsman Service.

By: MsPatrick
Feb 06, 2010
This is untrue - at time of complaint I sent an email with the agent name and address and recieved this response on the 7th July 2009.
Dear Patrick

I can confirm that the agent you list below is not a member agent with The Property Ombudsman Scheme.

Should you require any further information please do not hesitate to contact me.

Kind regards


Laura Baldwin
Senior Membership Administrator
The Property Ombudsman Limited
01722 333306

However if they have now registered, it gives me the opportunity to take this matter up again. Thanks for the information.
By: Admin
Nov 03, 2009
Not true. Mark Ashley & Co are a member of The Property Ombusman - member No. 31153.

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Mark Ashley & Co

70 Watling Avenue Edgware
Greater London

020 8905 7171

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