Southampton, SO19
1/5, 5 reviews
0% recommended
50% lettings valuation accuracy
0% lettings fee satisfaction



Property Features


“We are moving from our property and the management company ......”

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May 30,2012
Minithumbdown
By: 'Boobear'
May 30,2012
6 people found
this helpful
We are moving from our property and the management company instructed Morris Dibben to rent the property out.
We left the keys to our rented property with Morris Dibben. After recent letter drop by the police, stating there were break in's in the area, we have been double locking all our doors and checking all our windows our locked.
Morris Dibben was duly informed and the business in the area had received the same letter drop also.

We informed Morris Dibben we were away for five days only to come back to find we had been broken into and the house was a mess.

Morris Dibben had one viewing in this time and the Police said the door was not double locked as it would be very hard to get into and to enter the property the door or frame would need to be broken. The door on our return was shut. On asking Morris Dibben if they had double locked the front door they said they hadn't but we would find it hard to prove !! What a brilliant business response and a caring responsible attitude to someone who has been burgled.

Wholly inadequate awful customer relations, no apology, no care, no professionalism, no way I would trust them with a key, let alone a property. As a letting and estate agent they can't double lock a door.

I used to work for Countrywide before quickly moving to a reputable Estate Agents and Letting company, so I am aware of procedures and responsibilities. Such as if you cannot lock a door, you must phone the office and get a second person out to help and never leave the property, this was though with the other agents I worked for.

We took the property off the agent, before the house move sped up, so the management company instructed Morris Dibben to rent the property out. We keep the property in a very good condition and it was rented from pictures, so no need for the agent to come round, thankfully.

Then to add insult to injury on the property being rented out, I spoke with one of the rentable agents and they asked if we could move in a matter of 4 weeks, I replied that I would need to speak with my wife and solicitors, for timelines.
The next email I receive from the management company was stating Morris Dibben said you have agreed to move out in 4 weeks time !

This has now been rectified with the management company and they have been told our dates as agreed with the solicitors.
An utterly unprofessional service and from my previous experience working for and alongside Countrywide, they have not improved, if anything they are drastically worse.

A poor excuse for what is claimed to be a professional outfit and in the words of agents, to avoid disappointment later, steer well clear of this incompetent company today.
What agent could do to change your mind?
Agent was incompetent; I used to be an estate agent, worked in lettings and run my own estate and lettings agency. The service and attitude is one I have never encountered at any other estate agents or lettings, even other Countrywide offices. To improve the agent in question must, set up basic training, put basic procedures in place, oversee the first months training. To leave someone in this state and to respond with prove it, is wholly unprofessional, inadequate and no sense of customer service.
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Opening Hours
Address

Countrywide Residential Lettings
38 Portsmouth RoadWoolston
Southampton
Hampshire
SO19 9AD
02380 445 899

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 50% 0% £610 £1,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 2 0 3 0 0 0 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Stay away from them!...”

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Mar 25,2019
Minithumbdown
By: 'Frank'
Mar 25,2019
4 people found
this helpful
Just a terrible service. You hope to be talking with sensible people instead they just try to charge you for anything without thinking twice. The hold your deposit for as much as they can and make you go through the pain of claiming it back. ...
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“I regret using them. They are completely incompetent. They have ......”

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Mar 04,2015
Minithumbdown
By: 'Wezza'
Mar 04,2015
3 people found
this helpful
I regret using them. They are completely incompetent. They have no idea about customer service. They did nothing right. Everything we ever asked them to do, they messed up and either just didn't do or even worse did the very opposite. They caused us so ...
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“I have received nothing other than appalling service from Countrywide ......”

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Sep 12,2014
Minithumbdown
By: 'DisgustedTenant'
Sep 12,2014
1 people found
this helpful
I have received nothing other than appalling service from Countrywide letting agents. Unfortunately I have never dealt with such a shoddy, disorganised and obnoxious company. I'm thrilled to have moved out of the frankly deplapodated property that I was renting from them. Despite this, I ...
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What agent could do to change your mind?
Change literally everything about your company. The manner in which I have been dealt with has been sickening. You treat people like dirt on the floor and it's disgusting. You are easily the rudest company I've ever dealt with.
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Comment on agent fees
Ridiculous. Absolutely Ridiculous.
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“Blundells, a trading arm of Countrywide Residential Lettings Ltd provided ......”

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Sep 01,2014
Minithumbdown
By: 'Diane'
Sep 01,2014
0 people found
this helpful
Blundells, a trading arm of Countrywide Residential Lettings Ltd provided a ¢â‚¬Ëœfully managed property service' for us over the last 3 years, charging 10% of the rental for their services. We were led to believe that they would ensure our property (previously our home) was being well ...
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What agent could do to change your mind?
Our property managers should have been managing our property in accordance with the tenancy agreement. They should have ensured that 'the property was kept clean and well aired at all times'. When it clearly wasn't they should have informed us and given us chance to end the tenancy. I know we all have personal standards on cleanliness, but Blundells/Countrywide's tolerance of filth and grime is breathtaking. Perhaps sending our property managers on a refresher course to be able to spot the difference between a well maintained, and a neglected property, may help them to provide a better service
Attached Filesnbsp;
Comment on agent fees
With the exception of rent collection we feel we paid ‚£69 a month for them to oversee theft, neglect and deterioration to our property over a 3 year period
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“We are moving from our property and the management company ......”

Share on :
May 30,2012
Minithumbdown
By: 'Boobear'
May 30,2012
6 people found
this helpful
We are moving from our property and the management company instructed Morris Dibben to rent the property out. We left the keys to our rented property with Morris Dibben. After recent letter drop by the police, stating there were break in's in the area, we ...
read full review
What agent could do to change your mind?
Agent was incompetent; I used to be an estate agent, worked in lettings and run my own estate and lettings agency. The service and attitude is one I have never encountered at any other estate agents or lettings, even other Countrywide offices. To improve the agent in question must, set up basic training, put basic procedures in place, oversee the first months training. To leave someone in this state and to respond with prove it, is wholly unprofessional, inadequate and no sense of customer service.
Attached Filesnbsp;
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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