Not sure what our fees went towards exactly. On our moving in date the flat was a tip and left in a poor decorative order. We were not explained to by the agents they were simply finding us on behalf of the landlord. It transpires we still have no gas safety certificate which is a poor reflection on both the landlord and agency, a basic in any tenancy is to ensure regulations are adhered to. Would not recommend.
What agent could do to change your mind?
Been more communicative and supportive ensuring gas certificate was available as a bare minimum.