May 29,2012
By: 'ex tenant'
May 29,2012
11 people found
this helpful
On top of numerous problems with Ludlow & Thompson similar to other accounts on this site, a staff member was very rude to us over the phone and then put the phone down. when we complained there responce was:

"With respect to the phone call you had ... our phone calls are monitored and therefore I do not believe that Daniel would have spoken to you in such matter"

we promptly responded telling them it is there legal obligation to mention if a call is monitored & if that was the case please may we listen to the call to which rather laughably there response was, their calls are NOT monitored really!
This being the tip of the unprofessional ice berg we advise all not to board this ship of fools
What agent could do to change your mind?
concentrate on their landlords and their tenants more than their pockets & if they are going to scam people out of there money at least at least get there story\'s straight.
Attached Files
Was this helpful? Yes
By: Customer Services
May 30, 2012
We are sorry to see a further review has been posted. have confirmed that calls were not recorded however, conversations are observed by members of the team for training and feedback purposes. Im sure you can see how this is a valuable tool for training.

Your comments and feedback has been taken very seriously and we had hoped now answered all of your queries in full.

We have requested that if for any reason you are still not happy then please contact the Customer Services team at so this matter can be discussed with you further by a senior manager.

Kind regards

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