Good overall, HOWEVER, I have a number of questions about how the whole deal was risked - both for GP and for me, very near to exchange - and all for £500. This was at the instigation of the Area Manager, whose involvement was neither productive, polite nor necessary.
It created bad feeling and coud have resulted in a total loss of business for all concerned.
What agent could do to change your mind?
(I can only say this by disapproving)