5 Star Review
Dec 08,2022
By:
'Kam'
Dec 08,2022
Services: Lettings (as a Tenant)
Rent PCM: £1100
Would you recommend?: Yes
Postcode: BH6
Lettings (as a Tenant)
Rent PCM: £1100
Postcode: BH6
0
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Very helpful through the moving process. Paperwork was easy, staff were so helpful. I would never hesitate to make this my first stop. Thank you to John and the rest of the team :)...
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“Awful. Terrible. Stay away....”
1 Star Review
Nov 14,2022
By:
'Richie'
Nov 14,2022
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: BH13
Lettings (Prospective customer)
Postcode: BH13
0
people found
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Awful. Terrible. Stay away.
I had a horrible experience with this agent. Firstly the property I was looking at was grossly overvalued, and it was clear; you only had to spend an hour online comparing properties. The agents had clearly told the landlord this was ...
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“The whole experience of renting a property was awful....”
1 Star Review
Sep 20,2020
By:
'Sarah'
Sep 20,2020
Services: Lettings (as a Tenant)
Rent PCM: £975
Would you recommend?: No
Postcode: BH6
Lettings (as a Tenant)
Rent PCM: £975
Postcode: BH6
3
people found
this helpful
The whole experience of renting a property through this letting agent has been horrendous. The only time when they were in any way helpful or polite was when I viewed the property and subsequently went on to rent it. Pretty much from the day I ...
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3
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“Cool calm and collected! Cannot thank Ross an......”
5 Star Review
Jan 13,2020
By:
'Tina'
Jan 13,2020
Services: Sales (as a Vendor)
Sold price: £375000
Would you recommend?: Yes
Postcode: BH7
Sales (as a Vendor)
Sold price: £375000
Postcode: BH7
0
people found
this helpful
Cool calm and collected! Cannot thank Ross and Daniel enough. They listened to me rant and swear with dignity and professionalism each time I thought the buy/sell was going to fall through. They were calm, attentive and polite. So much so they are now ...
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1 Star Review
Jan 14,2019
By:
'GGC'
Jan 14,2019
Services: Lettings (as a Tenant)
Rent PCM: £850
Would you recommend?: No
Postcode: BH1
Lettings (as a Tenant)
Rent PCM: £850
Postcode: BH1
0
people found
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Moved out over a month ago and no correspondence regarding our deposit. My correspondence has been ignored and team abrupt when I call the office. I was a tenant for over 5 years. In that time I was left with a manky bathroom and damp. I ...
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Comment on agent fees
Definitely over paid for the property we were in. Estate agents did nothing h for their fee, they didn’t even do an annual check for approx 2 years and lost their set of keys!
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2 Star Review
Sep 11,2018
By:
'ASR'
Sep 11,2018
Services: Lettings (as a Tenant)
Rent PCM: £800
Would you recommend?: No
Postcode: BH6
Lettings (as a Tenant)
Rent PCM: £800
Postcode: BH6
1
people found
this helpful
I rented a number of flats through Taylor Made from 2008 to 2016. Initially, I was satisfied with their service in terms of locating an adequate property. It transpires that this is all they are good for.
The most significant problem arose when my integrated fridge/freezer ...
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Comment on agent fees
Average
1
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“This agency is a real disaster. I view a flat ......”
1 Star Review
Feb 15,2018
By:
'Frederic'
Feb 15,2018
Services: Lettings (Prospective customer)
Rent PCM: £650
Would you recommend?: No
Postcode: BH1
Lettings (Prospective customer)
Rent PCM: £650
Postcode: BH1
0
people found
this helpful
This agency is a real disaster. I view a flat that I really liked. I paid a reservation fee for it. I told them I have a notice of one month to give, the agent told me it was fine, he even called his office ...
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Comment on agent fees
outrageoue
0
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“I was a tenant with Taylor Made and have had ......”
1 Star Review
Sep 21,2017
By:
'Isaac'
Sep 21,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: BH63
Lettings (as a Tenant)
Postcode: BH63
1
people found
this helpful
I was a tenant with Taylor Made and have had a truly terrible experience trying to get my deposit back from them after I moved out. I would advise anyone to avoid them unless there is absolutely no other alternative and you aren't planning on ...
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Comment on agent fees
I have not rented with any other agent before so perhaps it is common place but Taylor Made will sting you every step of the way in terms of fees. You can only sign a 6 month contract when you move in, as I was there for the year I had to pay almost £200 after the 6 months was up to renew the contract.
1
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“Great service! The agency is friendly and cooperative and found ......”
5 Star Review
Jun 15,2017
By:
'Tom'
Jun 15,2017
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BH6
Lettings (as a Tenant)
Postcode: BH6
0
people found
this helpful
Great service! The agency is friendly and cooperative and found me a place reasonably priced place as soon as possible. I would highly recommend them...
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0
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“As estate agents go, these guys at Taylor Made in ......”
5 Star Review
May 27,2017
By:
'Sandra'
May 27,2017
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: BH4
Lettings (as a Landlord)
Postcode: BH4
0
people found
this helpful
As estate agents go, these guys at Taylor Made in Southbourne are probably the best. I've recently become a landlord and I didn't have a clue what was involved but they helped me all the way and have hopefully found me an ideal tenant. I'm ...
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“A truly dreadful experience.When moving in there was broken ......”
1 Star Review
Apr 20,2016
By:
'Warning'
Apr 20,2016
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BH5
Lettings (as a Tenant)
Postcode: BH5
1
people found
this helpful
A truly dreadful experience.
When moving in there was broken glass on the floor, the toaster and kettle did not work, and there were several lightbulbs already out which were too high up to reach.
On departure they claimed the lightbulbs on me! (Costing £126 from ...
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What agent could do to change your mind?
Over priced considering the non existent effort
Attached Filesnbsp;
Comment on agent fees
Over priced considering the non existent effort
1
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“In what is often a stressful task, namely buying a ......”
5 Star Review
Mar 20,2015
By:
'adrian'
Mar 20,2015
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: BH5
Sales (as a Buyer)
Postcode: BH5
1
people found
this helpful
In what is often a stressful task, namely buying a property, I found Ross extremely calm and professional; he made the whole process go extremely smoothly. He was always willing to give his time to help deal with any issues and it has been a ...
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1
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“Ross was at all times punctual courteous and reliable. He ......”
5 Star Review
Dec 08,2014
By:
'Kate'
Dec 08,2014
Services: Sales (as a Buyer)
Sold price: £185000
Would you recommend?: Yes
Postcode: BH5
Sales (as a Buyer)
Sold price: £185000
Postcode: BH5
0
people found
this helpful
Ross was at all times punctual courteous and reliable. He went beyond the call of duty a number of times. Hard-working and I trusted him - which means a lot! Would recommend this agent He also sold my property and the same applied. Not an ...
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Comment on agent fees
Acceptable
0
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“I can honestly say that Ross is an excellent negotiator ......”
5 Star Review
Oct 13,2014
By:
'Miss'
Oct 13,2014
Services: Sales (as a Vendor)
Sold price: £295000
Would you recommend?: Yes
Postcode: BH5
Sales (as a Vendor)
Sold price: £295000
Postcode: BH5
0
people found
this helpful
I can honestly say that Ross is an excellent negotiator he has good people skills and is a very competent
and enthusiastic person. I was able to contact Ross and get a very quick response to my questions, I believe that he is an asset ...
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Comment on agent fees
The agents fees were very competitive in today's market I felt as though they earnt their fee, just a shame we have to pay VAT!
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“Ross provided an excellent personal service in a friendly but ......”
5 Star Review
Oct 13,2014
By:
'Ross'
Oct 13,2014
Services: Sales (as a Vendor)
Sold price: £183000
Would you recommend?: Yes
Postcode: BH6
Sales (as a Vendor)
Sold price: £183000
Postcode: BH6
0
people found
this helpful
Ross provided an excellent personal service in a friendly but professional manner and was very helpful in visiting the property to check security after we had vacated....
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“Ross has a very professional approach. He always kept us ......”
5 Star Review
Aug 01,2014
By:
'Nicholas'
Aug 01,2014
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: BH6
Sales (as a Buyer)
Postcode: BH6
0
people found
this helpful
Ross has a very professional approach. He always kept us informed of the progress of the purchase. He was very proactive in moving the sale along. Definintely would reccommend him and will be using the Branch to manage the letting of the property for us....
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“From my initial inquiry phone call Ross was most helpfull ......”
5 Star Review
Jun 23,2014
By:
'Andrew'
Jun 23,2014
Services: Sales (as a Buyer)
Sold price: £360000
Would you recommend?: Yes
Postcode: BH5
Sales (as a Buyer)
Sold price: £360000
Postcode: BH5
1
people found
this helpful
From my initial inquiry phone call Ross was most helpfull in advising on a suitable property. His comments on properties we viewed were informative and helpfull.
Following the acceptance of the offer and during the sales process Ross kept me informed of progress.
As I ...
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1
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“I dealt with Ross a few times throughout buying our ......”
5 Star Review
Jun 04,2014
By:
'John'
Jun 04,2014
Services: Sales (as a Buyer)
Sold price: £137000
Would you recommend?: Yes
Postcode: BH5
Sales (as a Buyer)
Sold price: £137000
Postcode: BH5
0
people found
this helpful
I dealt with Ross a few times throughout buying our flat and found him to be really helpful, efficient, friendly and approachable and always with a very pleasant calming and 'positive' attitude....
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“These guys really knew their stuff Ross was friendly and ......”
5 Star Review
Jun 03,2014
By:
'Happy-fella'
Jun 03,2014
Services: Sales (as a Vendor)
Sold price: £179000
Would you recommend?: Yes
Postcode: BH65
Sales (as a Vendor)
Sold price: £179000
Postcode: BH65
0
people found
this helpful
These guys really knew their stuff Ross was friendly and knowledgable, he got the property sold within 3 weeks 10k over our expectations. Susie was always on the ball and keen to assist with anything she could. I can't recommend the whole team enough, they went ...
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“Ross was excellent from the very beginning when he assured ......”
5 Star Review
May 16,2014
By:
'Emily'
May 16,2014
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: BH5
Sales (as a Vendor)
Postcode: BH5
0
people found
this helpful
Ross was excellent from the very beginning when he assured me that he would sell my flat within 7 days. He did not disappoint! Ross has a wealth of knowledge and coupled with his amenable and friendly manner this makes him a cut above the rest ...
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“Ross at Taylor Made exceeded all my expectations when it ......”
5 Star Review
May 12,2014
By:
'Mat'
May 12,2014
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: BH6
Sales (as a Vendor)
Postcode: BH6
0
people found
this helpful
Ross at Taylor Made exceeded all my expectations when it came to dealing with the sale of my flat in Southbourne. We had put the flat on the market previously and had no offers and nothing but the usual frustrating interaction with the "other" estate ...
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“Just wanted to express my gratitude to Ross at Taylor ......”
4 Star Review
Apr 28,2014
By:
'Seb'
Apr 28,2014
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: BH6
Sales (as a Vendor)
Postcode: BH6
0
people found
this helpful
Just wanted to express my gratitude to Ross at Taylor made for helping me sell my 3 bedroom flat, with my previous agent I had the house on the market for over four months and although I had many enquiries I did not receive a single ...
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“I am a new Tenant with Taylor Made and had ......”
4 Star Review
Mar 25,2014
By:
'Sarah'
Mar 25,2014
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: BH5
Lettings (as a Tenant)
Postcode: BH5
0
people found
this helpful
I am a new Tenant with Taylor Made and had a great experience. The office staff were great, the lettings negotiator kept me in the loop at all times and got Susie to rush through my referencing so I could move in quick, I found ...
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“Well what can I say from start to finish the ......”
5 Star Review
Mar 04,2014
By:
'Jake123'
Mar 04,2014
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: BH
Sales (as a Vendor)
Postcode: BH
1
people found
this helpful
Well what can I say from start to finish the sales side of Taylor Made was fantastic, sold my house within 7 viewings and I was kept up to date all the way through the selling of my home.
Mr & Mrs s...
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1
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“I have used a few letting agents over the years ......”
1 Star Review
Feb 14,2014
By:
'Jane'
Feb 14,2014
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BH6
Lettings (as a Tenant)
Postcode: BH6
6
people found
this helpful
I have used a few letting agents over the years as a tenant and Taylor Made are, by far, the worst agents I have ever used. No matter how much I liked a property, I would rather lose it than have to deal with them ...
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What agent could do to change your mind?
The Agents should ensure that properties are cleaned professionally prior to a new tenancy starting if the previous tenants did not clean.
Return phone calls and ensure that problems reported to them are dealt with and keep all parties informed.
Attached Filesnbsp;
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“A truly awful experience from beginning to end. Rude, patro ......”
1 Star Review
Dec 15,2013
By:
'stephen'
Dec 15,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BH7
Lettings (as a Tenant)
Postcode: BH7
3
people found
this helpful
A truly awful experience from beginning to end. Rude, patro ising and lazy staff who have no interest in providing ƒÂ dƒÂ©cent service. Would never use them again and would advise everyone i know to avoir them....
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3
people found
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“Laura in the Southbourne office left me a message 3 weeks ......”
1 Star Review
Nov 25,2013
By:
'Abi'
Nov 25,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BH6
Lettings (as a Tenant)
Postcode: BH6
5
people found
this helpful
Laura in the Southbourne office left me a message 3 weeks after she was supposed to carry out a standard property inspection on my flat, to say that she hadn't been able to do it (I'd made sure I was out so assumed it had been ...
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What agent could do to change your mind?
Have a better approach to customer service- this has been the worst incident I've experienced with them, although there have been four or five times when I've contacted them about something legitimate which needs doing from a safety or maintenance perspective, and they have hurried me off the phone, making me feel like a pest, 'and have not followed my requests ip without a lot of further contact on my part.
Attached Filesnbsp;
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“The agent was fine up until I removed the property ......”
1 Star Review
Oct 02,2012
By:
'Pirate'
Oct 02,2012
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode:
Lettings (as a Landlord)
Postcode:
11
people found
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The agent was fine up until I removed the property from them as I needed to let it out to a family member. The tenant did not pay his last months rent and asked to use his deposit to cover this, he had a deposit ...
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“As per other reviews, the staff were very helpful and ......”
1 Star Review
May 28,2012
By:
'Badger'
May 28,2012
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
8
people found
this helpful
As per other reviews, the staff were very helpful and friendly up to the point that they received my deposit and rent. From that moment they were patronizing and rude. I stopped using them in Feb this year. I didn't write a bad review at ...
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What agent could do to change your mind?
DO NOT USE THESE PEOPLE. I know estate agents are generally regarded as assholes but these people are without souls.
They could have got the date that I could move in right, (not 3 days later)
They could have had the keys ready at 9am instead of 12 noon, I had told them I had taken the morning off to move in.
They could have just done their job
they could have replied to my e-mails or calls regarding a groundfloor window that wouldn't lock shut, hot water that rarely worked, the provided 'bed' that was essentially 1inch thick pieces of infested sponge covering a damaged spring frame. (eventually changed after I quoted fire regulations to them).
They will try to bully you. read up on your rights.
Also try to find anywhere an e-mail or phone number where you can complain to somebody more senior, I don't think its an option
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“Patronising & argumentative staff. Dragged their heels when releasing the deposite & ......”
2 Star Review
Dec 24,2011
By:
'DLR'
Dec 24,2011
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
5
people found
this helpful
Patronising & argumentative staff. Dragged their heels when releasing the deposite & ignored emails. Staff passed the buck instead of answering questions. Not an impressive customer journey in my opinion....
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What agent could do to change your mind?
Don't take business for granted.
Attached Filesnbsp;
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