We were extremely happy with the service provided by Carlos. In addition to negotiating the purchase with the Vendor he also found us tenants. During the 10 weeks Carlos was professional, helpful, friendly and we appreciated his advice and recommendations. Between us we have bought and sold 4 flats and have had dealings with many W and SW London estate agents, we both can honestly say the services provided by Tuffin and Wren in general and Carlos in particular were far superior to that of any of the other selling/letting agents we have dealt with. Too many people are quick to complain so we wanted to offer our thanks and compliments and assure you that we will ~ and have already ~ recommended Tuffin & Wren to any friends wishing to buy/sell/let/rent. We are looking forward to working with you again when the present tenants renew the contract in September ! Whatever you are paying Carlos, it's probably not enough !