I had the same awful experience with this shocking estate agents, monkeys at Chester zoo can sell better than this clown company. The worst person is the branch manager* what a rude, uncaring and bad attitude towards customers when I went to complain (because they cannot sell your house at all and are the slowest plus your stuck in a contract with them) she commented ‘oh that’s the phone ringing it might be for your property’ what kind of sarcastic attitude is that towards a customer in a so called reputable estate agent firm,NOT! AVOID THIS COMPANY and go somewhere else who actually cares and wants to sell your property with less hassle than these jokers!

Hi Laura

Thanks for the response, I appreciate it.

There was no
Misunderstanding though-I was very clearly told that unless I gave feedback I could not do another viewing, that I had not given feedback when I had, and I was also told that a 530 viewing would be within the estate agents personal
Time and therefore was being done as goodwill.

thanks again.

Dear Jo,

We're sorry your experience with us didn't live up to your expectations, and that there seems to have been some miscommunication on our part. We're very surprised to hear of your dissatisfaction as Amanda and the rest of our Leyland team work really hard to provide our clients with the very best service.

We take all feedback very seriously and use it to improve our service standards and future training. We make a commitment to try to provide our vendors with feedback from every viewing but we apologise if this felt like an intrusion. We certainly didn't intend to give you the impression that you were obliged to provide feedback in order to book a further viewing or imply that your email feedback had not been sent. Our staff are happy to conduct viewings out of office hours and at weekends to suit individuals, but we can only apologise if you were made to feel this was doing you a favour.

We'll investigate how we can improve our future service levels as a result of your feedback and we hope you'll give us the opportunity to provide you our usual high standard of customer service in the future. We wish you all the best in your property search.
Kind regards,

Laura Gittins | Marketing Manager | Farrell Heyworth