“Horrible experience with Gloucester office, giving very bad name to ......”
1 Star Review
Jul 21,2017
By:
'anonymous'
Jul 21,2017
Branch: Gloucester, 13-15 Worcester Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: GL2
Branch: Gloucester, 13-15 Worcester Street
Lettings (as a Tenant)
Postcode: GL2
11
people found
this helpful
Horrible experience with Gloucester office, giving very bad name to the agency, they lied to us at the beginning of our tenancy and said ours going to be periodic when the contract finishes, now they are saying they don't do that and they wouldn't have said so. The send emails and emails for extra fees here and there.
No service what so ever, even after the inspection, just a tick in a box report is sent after we requested it. Cracks, mold are there, no effort from them to do anything. The carpet is a mess, they just say they contact the landlord and wait to hear back from him and never reply to us afterwards.
More importantly, they never ever let us get the landlord's address even through it is our right by the low!
avoid with all costs, we will be talking to a legal advisor!
When I originally wrote the comment I got a call from the agent ** upset about it even though I wrote the review anonymous. I have the right to share my experience with regards to this agency and her name, this is an example of unprofessional behavior they conduct. For the record, she and her colleague*** were responsible for the work to get us to sign the contract, then our property file moved to another agent *** . ** is basically who misled us before signing the contract. Other issues in this review are more related to the overall working behavior of the office mainly *** our property manager and Adam who viewed the property to us and shared the inventory with us.
Comment on agent fees
BAD
11
people found
this helpful
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