Kelly is ALWAYS extremely helpful and prompt in response to any enquiry. She schedules work to be done and advises that this will be taking place.
On our first 4 month site inspection, I pointed out a bathroom door that could not be accessed (a Jack and Jill type) via a bedroom because the carpet had been laid to block the door. It wasn\'t a major issue, but it would be \'nice\' to have the en-suite access...
Kelly got straight on the phone to the carpet fitter. He was there that very afternoon. Took an inch or so off the bottom of the door and fitted carpet. A1 EXCELLLENT service. Above and beyond really.
From the tradespeople I have met, Kelly seems to inspire great loyalty and they will go out of their way for her. It really helps to show Romans as an agent in a good light. Well Done Kelly!