All the comments are true. Unfortunately I experience those problems every day. They can not fix the smallest problems. Never answer the phone which drives me crazy. But if they do I get the same empty promises all the times and nothing gets fixed.
They are rude and for some reason they think every tenant is stupid. ( I was listening some of their phone calls with other tenants while i was waiting in the office.)
I am really scared now that I will never see my deposite again. So please do yourself a favor: NEVER EVER RENT FROM THEM!!!