They were exceedingly rude and arrogant. We are looking for a property to rent in the area and surroundings and they were the worst we have come across to date. We tried to make an appointment to view a property, but when rang they said that they hadn\'t worked out potential times with the landlord and they would ring us back. No one returned our call. When we chased them up, they had already booked in some viewings. We agreed a specific time. On arrival, there was no one around. We tried ringing the office and there was no reply. After 15 mins, the PG rep appeared from the house. He asked how long we had been waiting and was completely unapologetic. He then said that he had to do a viewing somewhere else and asked us to stand in the street and wait until he was next free. He was vague and when I pressed him, admitted it would take at least half an hour. So, although he was late to OUR viewing, we were to stand in the street : me, my husband, our three month old and our two year old. He was very arrogant, and still unapologetic, as were the office staff when we popped in to try and get another time. So much for customer service. This is so short-sighted, we may "only" be prospective tenants but bad news travels fast - we have of course warned all our friends and family about this. We are also looking to buy in the area and would never consider any dealings with this agent.