Jul 14,2017
Minithumbdown
Laura The manager
By:
Jul 14,2017
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this helpful
I recently travelled a three hour return trip down to Southampton with my daughter to view a flat listed with this agent. My daughter will be 20 in September and is a student at Southampton University. When she made the appointment to view the flat, she specified that she would be a student when asked why she was moving. About twenty minutes after the viewing, we rang the agent's office to confirm that she would like to let the flat. My daughter then spent the past two days completing the paperwork and looking for furniture for the flat. She rang again the next day and spoke to The agent who had shown her the flat, confirming that she would like to take the flat and asking some additional questions about the procedure for submitting the required paperwork and documents, when she was told that she would need to present herself in person with her passport. She therefore took the day off her tennis coaching job to be able to travel again to Southampton the following day. When she rang in the morning to confirm the appointment to present her documents, she was told that the landlord wouldn't rent to students! When my daughter expressed dismay at this information, the woman said that it was 'clearly indicated on the notes' for the property. I subsequently rang the office and spoke to the agent, who told me that she was 'under the impression' that the flat was for both My daughter and me. In light of all the above, not to mention the conversation we had with the agent on the day, it was abundantly clear that we were looking for My daughter alone and the appointment had been made by her and under her name.

Even by the standards of estate agents, this is an intolerable level of incompetence. The time, money and disappointment this has caused both her and me was totally unnecessary and completely avoidable. I emailed the manager of the office to complain and did not even receive the courtesy of a response. I also emailed the Chief Executive and Chairman of residential property, also with no response. Clearly, this firm has no regard either for the service they provide viewers or those who list with them, nor do they deem it necessary to extend the common courtesy of replying to a complaint. Avoid these people!!
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Goadsby

54 London Road Southampton
Hampshire
SO15 2SY

02380 225412

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